Croatian Speaking Reservations Agent For… at Mercier… · Greece

Mercier Consultancy Group is looking for a Croatian Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs.

Key Responsibilities

• Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat.

• Provide accurate information about properties, pricing, and Booking.com policies.

• Handle booking modifications, cancellations, and special requests efficiently.

• Resolve customer queries and issues with professionalism to ensure high satisfaction levels.

• Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.

• Work collaboratively with team members to achieve service quality and customer satisfaction goals.

• Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.

• Experience in reservations, customer service, or hospitality industry is preferred.

• Strong communication skills and a customer-oriented approach.

• Familiarity with online booking platforms and CRM systems is advantageous.

• Ability to handle pressure and resolve challenges proactively.

• Willingness to work in Greece; relocation assistance may be provided.

• Self-motivated and able to work both independently and collaboratively within a team.

1. Competitive Monthly
2. Fully Paid Relocation Package ( incl. fully paid hotel stay )
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...