IT Manager at Meraki Group in Singapore, Singapore, Singapore

IT Manager

Meraki Group, which operates SPGS (Singapore), believes every member of staff has a real hand in the school’s success, and that what a person contributes shouldn’t stop where their job title ends.

This position description sets out the main duties, qualifications and scope of the role. It is not a complete list. It does not confine the employee, or SPGS (Singapore), to the work written here. We expect every colleague to step in where the school needs them, in ways that fit their skills and their role.

Meraki Group and SPGS (Singapore) are committed to safeguarding and promoting the welfare of children and young people. We expect all teaching staff, non-teaching staff and volunteers to share that commitment and act on it.

Requirements

The IT Manager owns the reliability, security and continuous improvement of the school’s digital platforms and infrastructure. The role sets direction for how the school uses technology and runs the IT Support team day to day. It also stays close enough to the infrastructure to diagnose and fix problems directly.

Key responsibilities

Digital strategy and systems oversight

• Hold a current view of every school platform and how each one serves school priorities.
• Contribute to the school’s digital strategy and lead its delivery within IT.
• Recommend which systems to adopt, replace or retire, using evidence on performance, usability and cost.
• Improve integration between platforms to cut duplicate data entry and manual workarounds.
• Review the full systems estate periodically and track developments in education technology.

Infrastructure and network

• Keep the network, servers and virtual environment running efficiently for every user.
• Manage the server and network architecture, including traffic, segmentation and access policy.
• Maintain the network topology map and an inventory of all active equipment, with location, purpose and maintenance schedule for each item.
• Monitor network equipment for faults and service-affecting conditions before users report them.
• Carry out preventive maintenance on endpoints, servers and firewalls, and plan upgrades and replacements.

Security, data protection and safeguarding

• Own the school’s technical security controls, including firewall, identity, access control and patching.
• Make sure systems support the school’s data protection obligations and information-management policies.
• Work with the safeguarding lead so that web filtering, monitoring and system permissions support safeguarding.
• Support regulatory reporting and inspection readiness.

Backup, continuity and change control

• Run backups across Veeam and HPE StoreOnce, and report on job status, success rates and exceptions.
• Plan and carry out disaster recovery restore tests that confirm recovery point and recovery time objectives are met.
• Keep incident response plans ready, with defined roles, escalation paths and containment steps.
• Own change management so that every change is planned, approved, tested and recorded before it is applied.
• Keep Standard Operating Procedures current for core systems and supporting infrastructure.
• Agree recovery action plans with service providers, prioritised by business impact.

Team leadership and service delivery

• Lead and develop the IT Support team so systems are maintained, updated and supported.
• Act as the escalation point for issues affecting multiple users or departments.
• Oversee the service desk so requests are logged, prioritised and resolved.
• Set clear ownership, permissions and data-integrity rules for each system.
• Produce monthly MIS reports on infrastructure performance for management review.

Academic partnership and user adoption

• Work with academic leaders so systems support teaching, learning, assessment and reporting.
• Find ways to get more out of existing platforms for classroom practice and the student experience.
• Build the staff training framework and guidance materials for core platforms.
• Gather structured feedback from users to inform improvements and future procurement.

Projects and vendors

• Lead new platform implementations and major upgrades as project manager, covering timelines, risk, stakeholder communication and training.
• Plan transitions so that teaching is disrupted as little as possible.
• Manage vendors and AMC providers against each Scope of Work, holding them to agreed response times and deliverables.

Technical environment [confirm the essential/desirable split]

Essential, with hands-on administration experience:

• HPE SimpliVity hyper-converged cluster with VMware ESXi, vCenter and the SimpliVity Arbiter
• HPE DL380 and DL320 servers, iLO, and firmware and warranty lifecycle
• Veeam backup with HPE StoreOnce, including deduplication, retention and verification
• FortiGate HA pair and FortiAnalyzer, including scheduled failover testing
• Aruba switching (core, distribution and access), wireless estate, Aruba Central and ClearPass
• Active Directory, DNS and DHCP
• Google Workspace administration and licensing
• Server room facilities: power, cooling, UPS and rack PDUs

Desirable:

• Microsoft Hyper-V clustering
• HPE Morpheus
• JAMF and Apple device management (staff MacBooks, student iPads, iMac suites)
• iSAMS, OpenApply, NetSuite, Y-Soft, Freshdesk and SnipeIT
• Degree in IT or Computer Science, or equivalent experience
• years in IT infrastructure, including 2 years leading a team
• Experience in a school or a comparable multi-user environment
• Vendor certifications (VMware, Fortinet, Aruba) desirable
• A track record of delivering system implementations as project lead
• The ability to explain technical decisions clearly to non-technical staff and leadership

This appointment is subject to the school’s safer recruitment checks.