MASTER'S LEVEL Intake Clinician -… at Mental Health… · Jacksonvi…

Benefits/Perks Medical, Dental, and Vision Insurance Life Insurance Disability Insurance 403(b) Retirement Plan Paid Time Off (PTO) Paid Holidays Flexible Spending Account (FSA) Employee Assistance Program (EAP)

Eleos Health – HIPAA-compliant documentation tool

MHRC offers assistance with Clinical Supervision hours for Masters Level Registered Interns in full-time positions

Company Overview Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.

Job Summary The Intake Clinician provides clinical assessment and triage services within the Comprehensive Services Center (CSC). This role evaluates individuals for psychiatric treatment needs, makes appropriate referrals to CSC and community-based services, and supports access to care in the least restrictive setting. The Intake Clinician works to reduce unnecessary hospitalizations and ensure timely connection to appropriate services.

Responsibilities

• Conducts initial screenings and assessments for individuals requesting CSC services, including crisis intervention.
• Evaluates crisis calls, walk-ins, and referrals using Baker Act criteria and DSM-5 standards to determine service needs.
• Completes and documents screenings, assessments, and all required clinical information in accordance with CSC policies and procedures.
• Conducts comprehensive biopsychosocial assessments for individuals requiring clinical services.
• Develops diagnostic impressions based on assessment findings.
• Identifies appropriate service types, frequency, and level of care.
• Develops initial treatment plans.
• Conducts suicide risk assessments and identifies individuals requiring acute or higher levels of care.
• Determines and facilitates appropriate level of care in accordance with clinical findings and established procedures.
• Ensures appropriate follow-up and continuity of care, connecting individuals to ongoing treatment as indicated.
• Maintains accurate, complete, and confidential clinical records and remains current on Baker Act requirements, forms, and procedures.
• Serves as an advocate by explaining Baker Act regulations to families, agencies, and other stakeholders to support patient rights and safety.
• Completes required financial and authorization documentation.
• Maintains knowledge of third-party payer requirements, including notifications and pre-certifications for outpatient and inpatient services.
• Assesses and monitors for risk factors, trauma symptoms, and signs of abuse, neglect, or abandonment; follows appropriate reporting protocols.

Documentation Tool (Eleos Health)

• Reduces time spent on documentation, allowing more focus on client interaction and care
• Transforms brief notes or session conversations into complete, clinically appropriate documentation
• Supports accurate, compliant documentation while allowing staff to review and finalize notes
• Provides helpful insights from sessions to support care planning and continuity
• Accessible on desktop or mobile for flexibility across different work settings

Qualifications

• Master’s degree in Social Work or a related Human Services field from an accredited college or university required.
• Minimum of 1 year of experience working with individuals with mental illness required.
• Must demonstrate proficiency in MHRC EHR System within three months of employment.
• Proficiency in Microsoft Office, email, and internet use required.
• Valid Florida Registered Intern credential (IMH, ISW, or IMT) or Florida licensure (LMHC, LCSW, or LMFT) preferred.
• Excellent customer service skills are essential and this individual must be able to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff and other department professionals.

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers. Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com

Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence.

Mental Health Resource Center, Inc. (MHRC) is a nonprofit organization that provides a wide range of behavioral health and social services to the community. Included in MHRC’s service array are 24-hour emergency services and inpatient psychiatric services for children, adolescents, and adults. Outpatient services include medication management, care coordination, case management, intensive case management team services, counseling, psychosocial rehabilitation, an adult therapeutic family program, state hospital liaison services, mental health court, multidisciplinary forensic teams (MFT), jail-based diversion services, a Co-Responder Program with the Jacksonville Sheriff’s Office, the Link-to-Life suicide prevention program, and services that assist individuals in obtaining benefits such as Social Security Income, Social Security Disability Income, Medicaid, food stamps, and housing. In addition, UF Health Jacksonville contracts with MHRC to manage the hospital’s adult inpatient psychiatric unit.

MHRC also operates eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness, located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven, as well as a FACT Lite program providing Linking, Advocating, Treating, Transitioning, Empowering & Recovery Support (LATTERS) services in Jacksonville. The two FACT teams located in Jacksonville serve residents of Duval, Clay, and Nassau counties.

Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces.

Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com