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Assistant General Manager at Meliá Hotels International in London

ExperiencedOn-siteFull-timeLondon

Job Description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.

STK Assitant General Manager

Department: STK Restaurant
Location: London, UK
Reports to: General Manager
Package: Competitive salary, performance bonus, plus service charge

What’s in it for you?

• Competitive compensation package
• Service charge & performance-related bonus
• Global career opportunities across 350+ hotels worldwide
• Hotel discounts for you, your friends & family
• Health medical cash plan
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus
• 29 days’ holiday including bank holidays
• Unlimited access to Meliá’s global e-learning platform
• Career development within an internationally recognised lifestyle hospitality brand
• High-street savings through Perks at Work
• Meals on duty

Mission

As STK Assistant General Manager, you will lead the daily operation of one of London’s most vibrant dining destinations, ensuring exceptional lunch, dinner and event experiences that reflect the energy, style and sophistication of the STK brand.

You will inspire, develop and lead a high-performing team while delivering seamless service, maximising guest satisfaction and driving commercial success. Through strong leadership, operational excellence and a passion for hospitality, you will create memorable guest experiences that encourage loyalty, repeat business and continued growth.

Key Responsibilities

• Support the General Manager in the day-to-day operation and strategic development of STK Restaurant
• Lead and inspire the team to deliver exceptional guest experiences and operational excellence
• Manage restaurant lunch, dinner and event service to ensure smooth and efficient operations
• Work closely with the Sales & Events team to coordinate successful group bookings and private events
• Build strong guest relationships and ensure high levels of customer satisfaction across every service
• Handle guest feedback and resolve complaints professionally, efficiently and confidently
• Drive revenue growth through upselling techniques and proactive business generation
• Create a culture where every team member contributes to sales and guest engagement
• Conduct daily briefings, debriefings and regular management meetings
• Collaborate closely with the Head Chef to continuously improve service standards and team performance
• Support recruitment, onboarding, training and ongoing development of the restaurant team
• Ensure compliance with health & safety, security and company policies
• Monitor departmental performance using financial targets, KPIs and operational reporting
• Analyse revenue, labour and cost controls to support profitability without compromising standards
• Identify opportunities for operational improvement and implement effective solutions
• Maintain high presentation, service and brand standards throughout the restaurant

What we’re looking for

• Minimum 5 years’ experience in a senior restaurant leadership role within premium or lifestyle hospitality
• Strong background in high-volume restaurant and event-led operations
• Proven ability to lead, motivate and develop teams in a fast-paced environment
• Excellent guest engagement and relationship-building skills
• Commercially aware with strong financial and operational understanding
• Experience managing budgets, forecasting and cost control
• Excellent communication, leadership and interpersonal skills
• Highly organised with the ability to adapt quickly and problem-solve effectively
• Passion for food, beverage, lifestyle hospitality and memorable guest experiences
• Confident decision-maker with strong delegation and presentation skills
• Fluent in English; additional languages are highly valued
• Flexible approach to working hours in line with business demands

Because belonging to the great Meliá family is being VIP

At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or continuing to grow your expertise, you’ll be part of a culture defined by respect, collaboration and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and help build a responsible present and a sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.