Sales Operations Specialist at MEDLIFE in Desde casa

Sales Operations Specialist

About us

MEDLIFE is a non-profit organization that partners with low-income communities in Latin America and Africa to improve their access to medicine, education, and community development projects. Our mission is to build a worldwide Movement empowering the poor in their fight for equal access to healthcare, education, and a safe home. Our vision is a world free from the constraints of poverty. MEDLIFE works with students from around the world in order to broaden their perspectives and better equip them to advocate for social justice.

Our ideal Sales Operations Specialist

We're looking for a detail-oriented, technically fluent operator who thrives on making systems reliable rather than on closing deals. The right candidate spots a broken process before it becomes a crisis, fixes it or finds the right owner fast, and gives the Head of Sales clear, honest, decision-ready information every week. As we continue growing, we'd love for you to be part of the MEDLIFE Movement.

About the role

We're looking for a Sales Operations Lead to own the day-to-day reliability of MEDLIFE's sales infrastructure — seller readiness, HubSpot hygiene, conversation-intelligence capture, lead routing, scorecards, playbooks, and blocker resolution — so sellers focus on selling, the trainer focuses on coaching, and the Head of Sales leads with reliable, decision-ready information.

What will your day-to-day look like at MEDLIFE?

• Own salesperson readiness and access: maintain one onboarding checklist (email, HubSpot, Avoma or equivalent, phone/messaging, Instagram, calendar, scripts, targets, queue) and verify the full workflow before a new seller works independently.
• Keep HubSpot healthy and disciplined — pipelines, permissions, fields, workflows, and associations — flagging and coordinating the correction of missing owners, stale stages, overdue next steps, and duplicates.
• Run conversation-intelligence operations: verify that eligible calls are captured and linked correctly, prepare review queues, and resolve capture or sync failures.
• Turn approved priorities into workable seller queues, making sure every urgent inquiry or handoff has an accepted owner, a next action, and a due date.
• Deliver scorecards and decision support: a concise, accurate view of funnel activity through bookings that highlights the biggest constraint and the decision needed.
• Maintain the single source of truth for scripts, pricing, and process changes, and track whether actions agreed in huddles, 1:1s, and Level 10 meetings were actually completed.
• Own one issue list with owner, deadline, and impact: resolve routine blockers, escalate larger fixes, and drive measurable process improvements.

What will you bring?

• 3–5 years of experience in Sales Operations, Revenue Operations, or CRM Administration, ideally supporting a distributed or remote sales team.
• Bachelor's degree in Business Administration, Statistics, Industrial Engineering, Systems Engineering, or a related field.
• Strong, hands-on HubSpot expertise: pipelines, permissions, workflows, fields, associations, views, reports, routing, and data hygiene.
• Practical experience with Avoma, Gong, or a similar conversation-intelligence platform (capture, permissions, CRM association, review workflows, troubleshooting).
• Experience operating sales systems for a distributed team and translating commercial priorities into simple, repeatable workflows.
• Strong diagnostic ability across tools, data, process, ownership, and adoption — with follow-through to a verified fix.
• Clear English communication, excellent follow-through, and sound judgment handling access and customer data.
• Comfort using responsible automation and AI for queues, exception detection, summaries, and reporting, while keeping human ownership and verification.
• Working knowledge of Google Workspace (Sheets, Docs, Calendar).
• Advanced / professional working proficiency in English.

Nice to have

• Prior experience in a nonprofit, NGO, or mission-driven organization.
• Experience supporting sales teams across multiple countries or time zones.
• Familiarity with Level 10 / EOS-style meeting rhythms and scorecard design.
• Basic data visualization or reporting-automation skills (e.g., Sheets or BI tools).

What do we offer you?

• Full-time remote work, Monday to Friday, from 09:00 to 18:00.
• Competitive salary commensurate with the role, plus a competitive benefits package.
• Birthday day off.
• Growth opportunities as the sales and revenue operations function keeps scaling.
• Clear ownership of the systems, data, and processes the sales team relies on every day.
• Mission-driven work that directly supports MEDLIFE's ability to serve more students and communities.

Please note: We are grateful to all interested candidates, but only those chosen for an interview will be contacted.

Job Type: Full-time

Pay: $2,000,000.00 per month

Work Location: Remote