Client Partnerships Manager at MedComms… · City of…

Job Description

Client Partnerships Manager

Reports to: Director, Client Partnerships

Department: Client Partnerships

Location: London

About Us

At MedComms Experts/NexGen, who have recently combined forces, we believe our transformational role in communicating scientific progress has the power to shape clinical practice and improve lives.

We stand apart through strategic and creative thinking, excellence in execution, and a people-first, collaborative mindset. We partner with clients who share our ambition to challenge convention and co-create innovative solutions that make complex science accessible, engaging, and memorable.

By combining scientific depth with human-centred storytelling and digital innovation, we help medical and scientific leaders communicate with clarity, authenticity, and measurable impact.

Overview The Client Partnerships Manager (CPM) supports project planning and delivery across multiple accounts, and may lead on smaller accounts, acting as the primary client contact and ensuring work aligns with client objectives. They develop and oversee budgets, forecasting, and financial performance while contributing to content development and identifying opportunities for account growth. This role also focuses on developing junior team members through mentoring and in some cases line management, while ensuring compliance with healthcare regulations. Success is defined by strong client relationships, consistent delivery of high-quality work on time and within budget, and effective financial oversight and forecasting.

Key Responsibilities

• Interprets client briefs and leads project planning.
• Acts as primary client contact across projects.
• Oversees delivery across multiple projects and accounts in a hands-on fashion, taking accountability for overall project execution.
• Manages budgets, supports forecasting, invoicing, and pipeline tracking.
• Reviews materials to ensure alignment with client strategy and objectives.
• Contributes to content development and therapy area understanding.
• Identifies growth opportunities and supports proposals.
• Ensures compliance with regulations and SOPs.
• May line manage junior team members, sets objectives and acts as a trusted mentor to support their development.
• Ensuring detailed understanding of key account content.
• Maintaining understanding of strategic directions as regards projects and accounts.
• Contributing to pitches and confidently developing proposals for existing clients.

Qualifications

• Bachelors degree in Life Science, Project Management or Business.
• Approximately 2-5 years of experience in Medical Communications, in Client Partnerships, Account Management or Project Management.

Core Competencies

• Demonstrates strong client leadership and communication.
• Applies financial management and forecasting skills.
• Develops and manages junior team members.
• Balances delivery with commercial awareness.

What Success Looks Like:

• Builds strong client relationships and trust.
• Delivers projects on time, on budget, and to high quality.
• Maintains accurate financial control and forecasting.
• Contributes to early account growth.
• Accurate timesheets and financial records.

Why Join Us

We believe our role in communicating scientific progress has the power to shape clinical practice and improve lives. Our teams combine strategic and creative thinking, scientific depth, and digital innovation to make complex science accessible, engaging, and actionable.

You’ll be joining a company built on a strong foundation of excellence and collaboration — one that’s now scaling globally to redefine what partnership, purpose, and performance mean in medical communications. As we enter our next phase of growth, we’re expanding our reach, evolving our offerings, and building on the success of our founders and teams to become the destination agency that everyone wants to work for, work with, and be supported by.