ID Card Technician at MCS Healthcare Holdings in San Juan, PR

ID Card Technician

Regular

Non-Exempt

GENERAL DESCRIPTION:

Designs and prints cards for new and/or renewed groups and provides maintenance to the printing machines. Performs duplicate cards and ensures that the co-pay assembly in the card printing system programming is correct.

ESSENTIAL FUNCTIONS:

•Design logos for cards using the appropriate software to create sample cards and to be able to generate variations in the cards' design and format.

•Prints the company policyholder cards, taking into consideration the corresponding format and logo.

•Performs the ID Card Audit to reconfirm that all the fields and ensure that the renewed group cards have the correct format and information, as agreed with the client, and established in official company documents, such as Group Application Form (GAF), Endorsements, updated Covers, among others.

•Analyzes and identifies discrepancies in information included in the ID card versus documented in the renewal or implementation form and coordinates with the Commercial Enrollment Unit any necessary corrections.

•Reconciles and updates the inventory of new and renewed group cards and produces production reports to determine the number of cards ordered, processed, and/or pending to be processed.

•Keeps an inventory of the materials, including cards, envelopes, color ribbons, machine supplies, and postage meter, among others, according to the card production needs.

•Operates, schedules, and provides maintenance to the card printing machines to ensure the quality of the printing on the cards, the proper functioning, and the effective programming of the machines, according to the formats determined for each group.

•Attends to calls received from Service Centers or Account Executives regarding the printing and/or mailing of cards and provides alternatives and/or solutions, if necessary.

•Validates and identifies address and/or information errors related to policyholders and forwards them to the Data Entry Clerk for correction.

•Report to the management any situation that may affect the processing of cards.

ADDITIONAL FUNCTIONS:

• Must comply fully and consistently with all company policies and procedures, with local and federal laws as well as with the regulations applicable to our Industry, to maintain appropriate business and employment practices.

• May carry out other duties and responsibilities as assigned, according to the requirements of education and experience contained in this document.

MINIMUM QUALIFICATIONS:

Education and Experience: Associate’s Degree or at least 60-64 college credits. At least one (1) year of experience working with mail, card, or material handling and inventory. Experience working with the MHS system, Data Card Machines, and Eltron printers is preferred.

“Proven experience may be replaced by previously established requirements.”

Certifications / Licenses: Not required.

Other: N/A

Languages:

Spanish – Basic (comprehensive, writing and verbal)

English – Basic (comprehensive, writing and verbal)

“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”