Scheduler - General Surgery at McLaren Health Care in Bay City, MI

Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

1. Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.
2. Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.
3. Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions.
4. Update patient record, including any notes necessary for the technologist, customer, or future reference.
5. Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.

Required:

• High School Diploma or GED.

Preferred:

• Prior scheduling experience.
• Two years of experience, preferably in health care.