Representative, Customer Service I at McLane… · Manteca

Summary: McLane Company, Inc. is a leader in the distribution industry with a nationwide network of team members. They are seeking a Customer Service Representative I to handle routine customer service cases and ensure customer satisfaction by providing accurate and timely information. Responsibilities: - Maintain customer files to ensure up to date information - Research and respond to customer inquiries - Manage customer requests for assistance, information, and issue resolution - Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met - Maintain regular communication with decision makers within customer organizations - Train customers on various business issues and applications to maximize value - Respond to various customer requests and needs - Answer inquiries by phone, email, and internet response - Perform other duties as needed or assigned by supervisor - Other duties may be assigned Required Qualifications: - High School Diploma or GED - Up to 2 years of experience in a customer service role - Ability to type 45 wpm and perform 10-key by touch - Strong verbal and written communication skills, and organization and planning skills - Knowledge and experience with Microsoft office applications - Ability to prioritize pending tasks in a logical manner - Ability to learn quickly and retain information - This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely Preferred Qualifications: - Teamwork oriented - Organized - Problem solver - Detailed Required Skills: Typing 45 wpm, 10-key by touch, Microsoft Office Benefits: Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance., Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days., 401(k) Profit Sharing Plan after 90 days., Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!