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Engagement Strategist at McKesson in Overland Park, KS
Skills
Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Engagement Strategist develops and executes member engagement strategies that drive awareness, adoption, and behavior change across healthcare solutions. This role partners closely with Product Management, Engineering, Analytics, Operations, and Commercial teams to ensure engagement experiences are integrated throughout the product lifecycle—from discovery and design through launch and optimization. By leveraging member insights, engagement data, and journey analytics, the Engagement Strategist helps improve member experiences, increase product adoption, and support business growth. Key Responsibilities
Design and manage end-to-end member engagement strategies across the healthcare journey, including awareness, prescription savings, care navigation, medication adherence, and condition management.
Partner with Product Managers during product discovery and planning to define engagement strategies, customer journeys, and adoption approaches before development begins.
Develop customer journey maps, channel strategies, campaign architectures, and activation plans that support product adoption and member engagement goals.
Build, launch, test, and optimize multi-channel engagement campaigns across email, SMS, web, mobile, and direct mail channels.
Analyze campaign, adoption, and engagement metrics to identify opportunities for improvement and recommend data-driven enhancements.
Collaborate with Analytics teams to develop reporting and measurement frameworks that provide actionable insights into member behavior and engagement performance.
Partner with Product, Engineering, Operations, Client Success, and Commercial teams to ensure engagement strategies are effectively implemented and optimized.
Present engagement strategies, journey designs, and performance insights to internal stakeholders and external clients.
Identify opportunities to improve member experiences, increase adoption, and support business objectives through new engagement programs and initiatives.
Manage relationships with external vendors and partners supporting engagement initiatives and campaigns. Must-Have Requirements
Bachelor’s degree or equivalent professional experience.
4+ years of experience in engagement strategy, customer experience, lifecycle marketing, product marketing, healthcare communications, or a related field.
2+ years of experience developing and optimizing multi-channel engagement programs utilizing at least three communication channels (e.g., email, SMS, web, mobile applications, or direct mail).
2+ years of experience analyzing engagement, campaign, adoption, or customer behavior metrics and applying findings to improve outcomes.
2+ years of experience partnering with Product Management, Technology, Analytics, or Operations teams in a cross-functional environment.
Experience managing multiple concurrent projects with competing priorities and deadlines.
Experience presenting recommendations, strategies, and results to stakeholders at multiple organizational levels.
Proficiency with Microsoft Excel, PowerPoint, and Word in a professional environment.
Experience using customer relationship management (CRM), marketing automation, or engagement technology platforms. Nice-to-Have Requirements
Experience in healthcare, pharmacy, health technology, benefits administration, patient engagement, or consumer health industries.
Experience working within a product organization or Agile product development environment.
Experience with Salesforce, Salesforce Marketing Cloud, or similar marketing automation platforms.
Experience developing customer journey maps and personalization strategies.
Experience supporting product launches, adoption initiatives, or customer onboarding programs.
Experience working with external agencies, consultants, or strategic partners.
Familiarity with A/B testing, segmentation strategies, and campaign performance optimization methodologies. Success Measures
Product adoption and utilization rates.
Member engagement and activation performance across communication channels.
Campaign effectiveness and conversion outcomes.
Customer journey completion and engagement metrics.
Delivery of engagement initiatives aligned to product launch timelines.
Improvements in member experience and behavior-change outcomes.
Stakeholder satisfaction and cross-functional execution effectiveness. SEO Keywords: Product Engagement, Member Engagement, Customer Journey Strategy, Patient Engagement, Healthcare Technology, Product Adoption, Lifecycle Marketing, Behavioral Engagement, Campaign Strategy, Customer Experience, Marketing Automation, Healthcare Product Management.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$72,700 - $121,100
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
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McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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