Customer Experience Leader at McDonald's in Newbury, England, GB

Come join the McDonalds ExperienceLooking for a role where your positivity, hospitality, and teamwork make a real impact? At McDonald's, we're not just serving food, we're creating moments. As a Customer Experience Leader, you'll be at the heart of our restaurants customer experience, helping to deliver great hospitality, clean spaces, and friendly service.This role requires availability to work shifts across various days and times. To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. Please only apply if you are able to meet these requirements.What We Stand ForAt McDonalds, our employees are at the heart of everything we do. McDonalds is built on five core values:Serve, Inclusion, Integrity, Community, and Family. These values guide how we work together, how we treat our customers, and how we support each other. Were committed to creating a safe, respectful, and inclusive workplace where opportunity is open to all.What does a day as a Customer Experience Leader look like?Whether youre maintaining cleanliness, welcoming a customer with a smile or supporting a query, youll always be looking for new ways to exceed expectations and delight customers. Never one to accept less than the best, you will work closely with the restaurant management team to seek improvements to our customer service experience.Your responsibilities will include:Creating a warm and welcoming atmosphere, striving to go that extra mile while tailoring your hospitality to specific customer needsUsing customer feedback to review areas of opportunity and provide solutions along with motivating the team to support enhancements to the customer journeyNavigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues, becoming an expert in customer recoveryThe ability to lift the mood of those around you and inspire others to look for ways to improve their own performanceArranging events and celebrating new menu promotions to engage visitors and build positive community connections and adding a personal touchCompleting tasks in line with training and company guidelinesFollowing allworkplace safety, hygiene and operational proceduresWorking as asupportive respectful team member and contributing to a positive environmentThis is a customer facing role that requires enthusiasm, reliability, and a clear commitment to creating a welcoming and inclusive environment.Were looking for individuals who are:Naturallyfriendly, welcoming, and helpful, with a genuine desire to make others feel valuedHave strongcommunication & hospitality skillsEffective communication skills with a genuine smile and ability to connect with customers naturallyAble to thrive in a dynamic environment and consistently bring a positive, engaged approach to workEager to learn and follow guidancePositive team-focused mindset and comfortable engaging with customersNo experience is necessary as full training will be given!Whats in it for you?We offer a rewards and benefits package designed to support you both at work and beyond, including:Skills for life Learn transferrable skills that will help you grow, whether youre full or part time.Employee Assistance Programme Access counselling, mental health support, and helpful resources whenever you need them.Exclusive discounts Save on shopping, travel, gym memberships, and more.Premium pay for some overnight hours Extra reward for some of those late-night hours.Recognition and rewards From Employee of the Month to long-service awards, we celebrate your contributions.Free meals on your break Choose a meal from our restaurant menu while you recharge. (Can differ depending on location)Career development Opportunities for career growth through, training, clear progression pathways and apprenticeships to help you build your future.And many other great benefits specific to your restaurant.Additional role information: