CRM Team Leader at Mattioli Woods in West Malling, England, GB

This is an exciting time to join Mattioli Woods, one of the UK's leading wealth management groups - and we're growing. If you're looking for a leadership role where you can make a real impact, this could be the right move for you.

As we continue to grow, we're looking to recruit a Team Leader based across our East Malling and Rayleigh offices, with travel required to support other locations within the region as needed. As a Client Relationship Manager Team Leader you will be leading a team of Client Relationship Managers to deliver great client outcomes and helping to grow the business!

What you'll be doing

• Leading, coaching and developing your team - setting clear goals, monitoring performance and creating a culture people want to be part of
• Acting as the first point of contact for your team, providing day-to-day guidance and support
• Working closely with advisers to ensure clients' needs are met and service standards are upheld
• Conducting performance reviews and overseeing absence management within your team
• Reviewing the quality of work across client interaction and business processing, taking corrective action where needed
• Driving continuous improvement - identifying best practice, suggesting ideas and implementing change
• Contributing to wider project work and supporting strategic initiatives that impact your area
• Proactively complying with and promoting FCA regulations and all organisational policies
• Maintaining strong relationships with clients, external stakeholders and across the business

What we're looking for

• Proven experience leading and motivating a team within a financial services environment
• Clear, confident communication skills at all levels - with clients, colleagues and senior stakeholders
• Excellent coaching and mentoring ability, with a genuine commitment to developing people
• Strong problem-solving skills and the ability to see the bigger picture
• Organised, calm under pressure and able to manage competing priorities with attention to detail
• An awareness of compliance requirements and the ability to operate within a regulated environment
• A 'can do', highly approachable and collaborative approach — the go-to person your team relies on

Why Mattioli Woods?

Mattioli Woods is a people-first, FCA-regulated wealth management firm with a strong reputation built over decades. As one of the UK’s leading wealth management groups, we have the scale, reach and momentum to offer real career opportunity - and for someone joining in a leadership role like this, that means genuine scope to grow and shape how things are done.

We're investing in our people, our offices and our processes - and the CRM Team Leader will play a visible and valued role in that journey.

What's in it for you:

This is a fantastic opportunity to grow your career here at Mattioli Woods, take on greater responsibility, and make a real impact. You'll benefit from our continued investment in your development and the support of a collaborative, close-knit finance function.

💰 competitive salary (depending on experience)

⏰ 34.5-hour working week

🏥 health cash plan (Core Level 1)

🚑 Benenden Healthcare (company-funded; includes 24/7 GP access, mental health support, physiotherapy, medical diagnostics, and access to selected surgical treatments)

💼 5% Employer and 5% Employee minimum Group Pension contribution (if you choose to contribute 6%, we will match this)

💖 4x salary life assurance and group income protection

🎉 25 days' holiday plus statutory (increasing with service)

🏠 hybrid working – a blend of home and office time

🌱 training and development opportunities

🤝 a supportive, collaborative team environment