Organizational Summary

Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC’s mission is to improve the health and well-being of pregnant women and parenting families and enhance school readiness for children ages 0-3. We achieve this through direct service, advocacy, and research, in collaboration with individuals, families, providers, and communities. We envision a future where parents impacted by racial and social inequities can birth with dignity, parent with autonomy, and raise babies who are healthy, growing, and thriving.

Position Summary

Responsible for providing culturally sensitive health education and case management/care coordination services to pregnant and newly parenting women, including assessment, referral, follow-up, monitoring, and needed supportive services. Services are provided during regular business hours, evenings, and weekends, as needed.

Core Functional Responsibilities

• Provides intensive case management, including assessment, referral, follow-up, and monitoring, to moderate- and high-risk pregnant women, new parents, and their families through routine in-person home, virtual, and office visits and regular phone contact.
• Supports clients in planning for their health and social service needs by helping them identify goals.
• Refers participants needing more intensive follow-up to appropriate agencies.
• Learns about and makes contact with community resources needed by clients.
• Conducts health promotion activities by providing client education, disseminating educational literature, and distributing disease prevention materials, including condoms.
• Ensures timely scheduling of prenatal, postpartum, well-child, and early intervention appointments.
• Helps organize client meetings and other special events.
• Attends community meetings and health fairs, and represents MCC as requested by the supervisor.
• Keeps careful records of all contacts made and follows up as necessary.
• Keeps accurate records of services received by clients.
• Routinely uses MCC client database and other computer systems, including e-mail, Internet, and word processing.
• Attends orientation and ongoing training sessions on maternal and child health and welfare, child abuse, housing, nutrition, substance abuse, counseling, parenting, and infant and family support issues.
• Meets regularly with the supervisor to report on and discuss work.
• Ensures confidentiality of client records, sharing pertinent information only with the client’s approval.
• Conducts outreach activities to support client recruitment, as assigned.

Supporting Responsibilities

Knowledge, Skills & Abilities

• Understanding MCC’s mission, goals, and objectives, and ability to work independently with a high level of energy and contribute as part of a larger team.
• Knowledge of concepts and practices related to community health issues, particularly with pregnant women, prenatal care, parenting, and other services for mothers, young children, and their families.

• Experience in client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
• Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.
• Ability to operate a computer and use common software programs, including Microsoft Office, spreadsheets, and customized databases.
• Effective and accurate documentation of case notes and client data according to established client management documentation procedures.
• Ability to organize tasks efficiently and follow up and follow through with strong attention to detail.

Experience, Education, and Licensure

Experience

Education

Licensure: N/A

Other Position Factors

The other position factors described here are representative of those that must be met by an employee to successfully perform the essential tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maternity Care Coalition operates as a hybrid organization. The assigned work arrangement for this position may include a combination of remote and onsite work and will be determined based on operational needs, role responsibilities, and performance. Work arrangement expectations may be modified over time to meet organizational or programmatic requirements. Staff working remotely are responsible for maintaining a safe and appropriate workspace.