Quality Control Specialist II, Digital Enablement at Mastercam · Pune

Your Role at a Glance

As a Quality Control Specialist on the Digital Enablement team, you will play a critical role in ensuring the accuracy, functionality, and effectiveness of Salesforce implementations across the organization. You will be responsible for validating system requirements, testing solutions, identifying defects, and ensuring continuous improvement in the processes supported by Salesforce. Working closely with the Salesforce administrators, developers, and business stakeholders, your role will be pivotal in delivering a seamless and error-free experience for all users, ensuring alignment with business goals.

How You’ll Drive Success

Salesforce Testing & Validation

• Develop, document, and execute comprehensive test plans, test cases, and scripts for Salesforce solutions.
• Perform functional, regression, and performance testing for new Salesforce features, customizations, and integrations.
• Validate data accuracy and integrity in Salesforce, ensuring compliance with established business rules and workflows.

Defect Identification & Management

• Identify, log, and prioritize defects, working closely with Salesforce developers and administrators to ensure timely resolution.
• Collaborate with the development team to recreate issues and ensure fixes are validated.
• Conduct post-release testing to confirm successful deployment of patches or new features.

Process Optimization

• Work with cross-functional teams to review business processes and identify areas for automation and optimization within Salesforce.
• Analyze current system functionality, providing insights to the Business Systems team for future improvements.
• Suggest enhancements to improve system performance, user experience, and workflow efficiencies.

User Acceptance Testing (UAT) Coordination

• Collaborate with stakeholders and end-users to coordinate and facilitate UAT sessions.
• Collect feedback from UAT participants, ensuring that all business requirements are met.
• Provide detailed documentation and recommendations based on UAT findings.

Documentation & Reporting

• Create detailed test reports, documenting results, defects, and test coverage.
• Develop and maintain user guides, quality standards, and best practices related to Salesforce processes.
• Provide regular status updates on testing progress and quality metrics to stakeholders.

Collaboration & Support

• Act as a key point of contact between the Business Systems team and other departments for any Salesforce-related quality control activities.
• Provide technical support and training to users on new Salesforce features, ensuring smooth transitions.
• Stay up to date with Salesforce releases and best practices, ensuring the system's quality remains at a high standard.

The Talents We’re Seeking

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Data Science or related degree or equivalent experience.
• Salesforce Certification a plus.
• ISTQB Foundation Level Certified Tester a plus.
• Minimum of four (4) years of experience in quality control or testing roles, preferably in a Salesforce or CRM environment.
• Strong understanding of quality assurance processes and test case development.
• Familiarity with Salesforce configuration, data structures, and customization capabilities.
• Experience with Salesforce and automated testing tools and methodologies.
• Understanding of data migration and data quality principles within Salesforce.
• Familiarity with business systems and processes, particularly in sales, marketing, or customer service.
• Familiarity with Salesforce integration tools and APIs is a plus.

Required Skills

• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
• Strong problem-solving and analytical abilities, with a keen eye for detail.
• Ability to evaluate complex workflows and system processes, identifying potential issues before they impact operations.
• Excellent verbal and written communication skills, able to convey technical information to nontechnical stakeholders.
• Experience working in Agile or Scrum environments.

Who We Are

At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.”

We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.

Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.

As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 500+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.

Our Core Values? They are not just words. They are how we win:

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com, connect on LinkedIn, and join the conversation with #mastercam.

The next big challenge is waiting—are you ready to accept?

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.

We are an E-Verify Employer.