Food Service Worker - 15 hours at Mass General Brigham in Boston, MA

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Schedule: Sunday through Thursday | 4:30 PM - 7:30 PM

Position Summary

The Food Service Worker performs a variety of essential duties related to the safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff. This role supports daily food service operations by assisting with meal service, tray assembly, cafeteria support, sanitation, and kitchen functions while ensuring compliance with food safety and customer service standards. The ideal candidate is dependable, team-oriented, and able to thrive in a fast-paced healthcare environment.

Qualifications

Essential Functions

• Provide excellent customer service and respond promptly to customer needs and concerns.
• Assist with food preparation, meal assembly, and food service operations.
• Set up, stock, and maintain food service stations for meal periods.
• Assemble patient meal trays accurately and efficiently.
• Serve food and beverages to customers in cafeteria and retail dining areas.
• Deliver and retrieve meal trays as assigned.
• Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
• Clean equipment, floors, and workstations following meal service.
• Operate kitchen equipment and support daily kitchen functions.
• Assist with dishwashing, trash removal, floor care, and other sanitation duties as needed.
• Follow all HACCP, food safety, sanitation, and infection prevention standards.
• Monitor inventory and notify supervisors of shortages, equipment issues, or operational concerns.
• Participate in department meetings, training programs, and in-service education sessions.
• Assist with onboarding and cross-training of team members.
• Support departmental goals related to operational excellence, quality, and customer satisfaction.
• Perform special cleaning and sanitation projects as assigned.

Qualifications

Education

• High School Diploma or GED preferred.
• Relevant experience may be considered in lieu of formal education.

Experience

• Previous food service, cafeteria, hospitality, restaurant, healthcare, or customer service experience preferred.
• Experience working in a fast-paced environment is a plus.

Knowledge, Skills & Abilities

• Strong customer service and communication skills.
• Ability to work effectively in a team-oriented environment.
• Ability to read and communicate in English (position-dependent).
• Ability to multitask and prioritize responsibilities in a fast-paced setting.
• Knowledge of food safety, sanitation, and HACCP standards preferred.
• Ability to push and transport carts, food trucks, and supplies safely throughout the facility.
• Ability to maintain a clean, organized, and safe work environment.
• Strong attention to detail and commitment to quality service.
• Flexibility to work in various food service, cafeteria, tray line, and kitchen assignments.
• Commitment to upholding all I C.A.R.E. standards and departmental policies.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently
• Walking Frequently
• Lifting Occasionally
• Carrying Occasionally
• Reaching Occasionally
• Gross Manipulation
• Fine Manipulation
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type Onsite

Work Location 1153 Centre Street

Scheduled Weekly Hours 15

Employee Type Regular

Work Shift Evening (United States of America)

Pay Range $19.00 - $25.56/Hourly

Grade SF1001

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement: 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.