Collections Officer.Cards-Collections at Mashreq · Bengaluru

Job Title Collection Officer Department CCRD Direct Supervisor Collection Manager

JOB PURPOSE Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools

KEY RESULT AREAS • Work a queue of delinquent accounts • The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis. • Work is done on an automated collection system- Finn1 which is a web based system. • Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required. • Follow up promises to ensure payments are received • Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL. • Develop an assertive approach to resolve customer queries • Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent) • Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc) • To attend the team meeting and regularly highlight problems with solutions encountered during routine collections. • Route difficult/complex cases to the Team Leader. • Achieve the performance targets that has been communicated by the TL • Work on reports and debits account as and when required

KNOWLEDGE, SKILLS AND EXPERIENCE ▪ Minimum Graduate ▪ Product Knowledge ▪ Banksys, Osoolsys, Select ▪ PC Literate ▪ Excellent verbal and written communication skills ▪ Assertiveness

About the Company

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.