Assistant Account Manager, Account… at Marsh McLennan · FWD Tower

Company:

Marsh

Description:

We are seeking a talented individual to join our Health & Benefits team, part of our people and investments business at Marsh. This role will be based in Hong Kong.

What can you expect?

• Work with a diverse portfolio of corporate clients to support the design, placement, implementation, and ongoing management of employee benefits and health insurance programs. The role combines client services, insurance broking, market engagement, data analysis, and coordination of health and wellness projects.
• Provide professional advisory and account management support to corporate clients, helping them assess coverage needs, evaluate insurer options, manage renewals, and implement practical solutions that align with their workforce objectives, financial considerations, and risk requirements.

We will count on you to:

• Contribute as a member of the account management team in developing overall client strategy, interpret and present benchmark data to client and ensure benefit plan changes are properly implemented embody client’s renewal strategy.
• Manage day-to-day client and insurer relationships, providing responsive advice and coordinating requests across the full account lifecycle.
• Support the preparation and execution of insurance renewals, including gathering client and claims data, reviewing plan design, assessing market conditions, and coordinating timelines and deliverables.
• Assist with broking exercises and requests for proposals by preparing market submissions, engaging insurers, comparing quotations, and summarizing coverage, pricing, terms, and conditions for client review.
• Advocate for clients in discussions with insurers and vendors, helping negotiate appropriate coverage, pricing, service standards, and contractual terms.
• Review policy wording, benefit schedules, underwriting information, claims and utilization data, billing, eligibility, and other account documentation for accuracy and completeness.
• Prepare benchmarking, market analysis, cost projections, renewal reports, and client presentations using Excel and PowerPoint, translating data into clear commercial insights and recommendations.
• Support the evaluation and design of employee benefits programs, including plan changes, insurer consolidation, marketing exercises, and implementation of agreed client strategies.
• Coordinate with insurers, vendors, and internal colleagues to resolve administration, claims, billing, implementation, and policy servicing matters.
• Track action items, milestones, service commitments, and client deliverables to ensure work is completed accurately, on time, and to a high professional standard.
• Identify emerging client needs and opportunities to strengthen relationships, improve retention, and support the growth of existing accounts.
• Escalate complex technical, claims, underwriting, or client matters appropriately while maintaining ownership of follow-up and communication.

What you need to have:

• University degree or diploma in a related discipline or other relevant qualifications.
• 3+ years of account management experience in health & benefits, insurance, and/or insurance broking.
• Practical understanding of insurance broking, renewals, insurer engagement, client servicing, and the administration of health and benefits programs.
• Strong client and stakeholder management skills, with the ability to build trusted relationships and communicate effectively with clients, insurers, and internal teams.
• Self-initiative and curiosity in health and benefits sector. Self-motivated to seek out knowledge, test ideas and ways to contribute to the team.
• Project management skills, in planning the different milestones to achieve and execute in a timely manner with strong commitment on quality.
• Strong proficiency in Microsoft Excel, Word, and PowerPoint is essential.
• Strong language capabilities in spoken and written English Cantonese and Mandarin.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.