Quality Assurance Executive at Marriott… · Dubai

Quality Assurance Executive

Location: Dubai, United Arab Emirates

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
  • World class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

The Quality Assurance Executive is an operational role dedicated to safeguarding, elevating and consistently delivering the 5-star luxury experience across every guest touchpoint. Reporting directly to the Director of Quality, this individual serves as the hotel's internal expert on global luxury benchmarking standards — specifically the Leading Quality Assurance (LQA) framework and the Forbes Travel Guide rating criteria.

The Quality Assurance Executive is entrusted with four core tasks: conducting rigorous internal luxury audits; delivering impactful, luxury standards-based training programs for operational departments; managing the full lifecycle of guest feedback from collection through analysis, response and resolution; and proactively designing and personalizing exceptional guest experiences that exceed the expectations of the most demanding luxury travelers.

This role requires an individual who combines meticulous attention to detail with high emotional intelligence, possesses operational knowledge of luxury service delivery and is driven by an uncompromising pursuit of excellence.

CANDIDATE PROFILE

Education and Experience:

• A bachelor's degree in hospitality management, Hotel Administration, Business Administration or a closely related field is required.
• A minimum of three to five years of progressive experience in luxury hospitality operations (Front Office and/ or Food & Beverage) within a 5-star luxury hotel or resort. Direct experience in preparing for LQA and/or Forbes Travel Guide external inspections is preferred.
• Operational knowledge of the Leading Quality Assurance (LQA) framework and Forbes Travel Guide standards: structure, scoring methodology, and operational implications of both frameworks.
• Strong ability to collect, analyze, and interpret multi-source guest feedback data and audit scores. Proficiency in translating data into strategic narratives and actionable recommendations for senior leadership.
• Exceptional written and verbal communication skills in English; additional language proficiency is a distinct advantage.
• The ability to engage with high-net-worth guests with poise and discretion, and to present findings and recommendations confidently to the executive committee.
• Experience in delivering impactful training programs for diverse, multicultural hospitality teams. The ability to inspire, motivate, and influence without direct reporting authority is essential.

CORE WORK RESPONSIBILITIES

• Luxury Auditing & Standards Compliance
• Internal Inspections.
• Reporting & Corrective Action.
• Training & Development on LQA and Forbes Standards
• Luxury Standards Training Programs
• Emotional Intelligence & Personalization Coaching.
• Onboarding Integration.
• On-the-Floor Coaching
• Training Effectiveness Measurement.
• Guest Feedback Management & Analysis
• Multi-Channel Monitoring.
• Response Management.
• Feedback Loop to Operations
• Guest Experience Design & Personalization
• Guest Journey Mapping
• Personalization Strategy.
• Cross-Departmental Collaboration.
• Bespoke Experience Curation.
• Innovation & Trend Intelligence.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.