Multi- Property General Manager - Marriott… at Marriott… · Manama

Position Summary

Marriott International is seeking an accomplished and strategic hospitality leader to serve as Multi-Property General Manager for Marriott Executive Apartments Manama, Bahrain and Residence Inn by Marriott Manama Juffair. This role is responsible for providing overall leadership, operational excellence, financial performance, associate engagement, owner relations, and guest satisfaction across two extended-stay properties in the Kingdom of Bahrain.

The Multi-Property General Manager will drive business results through effective execution of Marriott International's operating standards while balancing the unique requirements of both brands. The successful candidate will be an inspiring people leader with strong commercial acumen, a passion for guest service, and a proven track record of managing complex hotel operations and owner relationships.

About the Hotels

Marriott Executive Apartments Manama, Bahrain

Located in the vibrant Al Fateh/Juffair district, Marriott Executive Apartments Manama is a premium extended-stay property designed for business travelers, expatriates, and long-stay guests. The hotel features spacious one-, two-, and three-bedroom serviced apartments, extensive leisure facilities, meeting space, dining venues, fitness facilities, and a rooftop pool. The property enjoys proximity to Bahrain's diplomatic and financial districts, Bahrain International Airport, Al Fateh Grand Mosque, and major commercial attractions.

Residence Inn by Marriott Manama Juffair

Residence Inn by Marriott Manama Juffair offers all-suite accommodations tailored to both short- and long-term travelers. The hotel features studio, one-, two-, and three-bedroom suites with fully equipped kitchens, complimentary breakfast, an outdoor pool, fitness facilities, and convenient access to Bahrain's financial district, shopping destinations, and Bahrain International Airport. The property serves a diverse mix of corporate, diplomatic, government, and leisure guests.

Candidate Profile

Experience

• Minimum 5+ years of progressive hospitality leadership experience.
• Previous experience working within Bahrain market preferred
• Previous General Manager experience with Marriott International or another global hospitality company preferred.
• Multi-property leadership experience strongly preferred.
• Extensive experience managing owner relationships and asset performance.
• Proven success leading extended-stay, serviced apartment, lifestyle, or premium hotel operations.

Leadership Competencies

• Strategic thinker with strong commercial and financial acumen.
• Exceptional communication, influencing, and stakeholder management skills.
• Demonstrated ability to lead diverse teams and complex organizations.
• Strong expertise in revenue management, operations, sales, and talent development.
• Results-oriented leader with a track record of driving sustainable business performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott Executive Apartments brand business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Brand Champion

Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents brand values in all leadership actions.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective extended stay pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott Executive Apartments brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; ensures that products, services, and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy, Procedures, and Standards Compliance

Ensures property compliance with legal, safety, operations, labor, and Marriott Executive Apartments brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.