Frasers House, A Luxury Collection Hotel,… at Marriott… · Singapore

Job Summary:

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Intern, you will not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guest feel at home in any location.

CORE WORK ACTIVITIES:

• Be the warm welcome that kicks off a memorable guest experience
  Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Executive Lounge and Concierge
• Front Desk Tasks - Start every stay right by swiftly checking guests in and out – take Passports, IDs, hand out room keys, and control and release safety deposit boxes; Handle cash and credit card transactions; Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay; Follow up/Action on Traces and room changes; Attending to pre-payments of future reservations
• Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our Marriott Bonvoy Loyalty Membership; tailoring their guests experience in person, emails, or on the phone.
• Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively.
• Be a trusted contact for all guests.
• Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay.
• Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment.
• Delivers genuine guest experiences with True Hospitality.
• Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.

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