Assistant Director of Food & Beverage
Location: Panama City, Panama, Panama
Additional Information: This hotel is owned and operated by an independent franchisee, GVA Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Santa María, A Luxury Collection Hotel & Golf Resort, is seeking a motivated and experienced Assistant Director of Food & Beverage to support the Director of Food & Beverage in managing the hotel’s Food & Beverage operations.
This position is responsible for assisting with daily operations, supervising and developing associates, maintaining high service standards, and ensuring exceptional guest experiences in accordance with the hotel’s luxury service expectations.
The ideal candidate will have a strong background in hotel operations, proven leadership abilities, and a commitment to operational excellence and personalized guest service.
Key Responsibilities:
* Assist the Director of Food & Beverage in overseeing and coordinating daily operations across restaurants, bars, banquets, and other Food & Beverage outlets.
* Supervise, guide, and support associates to ensure efficient operations and consistent service excellence.
* Ensure compliance with hotel procedures, quality standards, and applicable luxury service standards, including Leading Quality Assurance (LQA) and The Leading Hotels of the World (LHW).
* Monitor guest satisfaction, address service concerns, and implement improvement initiatives.
* Support associate training, coaching, performance management, and professional development.
* Assist with budget monitoring, cost control, inventory management, and operational performance.
* Collaborate with the Culinary, Events, and other hotel departments to ensure seamless operations and memorable guest experiences.
* Promote teamwork, accountability, continuous improvement, and a culture of personalized service.
Qualifications:
* Conversational English proficiency, with the ability to communicate effectively with guests and associates.
* Bachelor’s degree in Hospitality Management, Hotel Administration, Food & Beverage Management, or a related field preferred.
* Previous experience in hotel operations, preferably in luxury hotels or high-end hospitality environments.
* Proven experience supervising and coordinating teams within Food & Beverage operations.
* Knowledge of luxury hospitality standards and quality assurance programs, particularly Forbes Travel Guide, Leading Quality Assurance (LQA) and The Leading Hotels of the World (LHW).
* Strong knowledge of restaurant operations, service standards, cost control, inventory management, and operational procedures.
* Excellent leadership, communication, organizational, and problem-solving skills.
* Strong attention to detail and a commitment to guest satisfaction and service excellence.
* Ability to work collaboratively with different departments and lead teams effectively.
* Flexibility to work rotating shifts, including weekends and holidays, according to operational needs.
Pay: 2,000.00 USD
Compensation will be commensurate with the candidate’s qualifications and experience. Benefits include: daily meals provided in the Associate Cafeteria, transportation provided on designated schedules, uniforms and uniform laundry service, associate discounts and benefits at participating hotels within the Marriott portfolio and applicable partner programs, ongoing training and professional development opportunities.
This company is an equal opportunity employer.
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