Project Manager - Store Operations (12… at Marks & Spencer · United…

Organises the delivery of key strategic initiatives across Store Operations, ensuring activity is clear, connected and lands effectively in stores.

Operates across a broad portfolio of projects, driving structure, momentum and execution while remaining agile to evolving priorities. Ensure projects and workflow are synced, connected and always mindful of the impact on shops and customers.

What you will do:

• Leads delivery across strategic and BAU initiatives within Store Operations
• Maintains governance, structure and momentum across activity
• Connects plans, dependencies and risks across Store Support and wider CSO
• Translates complex activity into clear, actionable plans
• Keeps a strong store-first lens across decision making and delivery
• Responds flexibly to changing store and business priorities

Who you will be:

• Builds strong relationships across a wide range of stakeholders and influences effectively to drive alignment, progress and outcomes.
• Brings clarity and structure in ambiguity, helping shape direction and define clear next steps as priorities emerge.
• Communicates clearly and confidently, turning complex information into simple, practical messages that others can easily understand and act on.
• Demonstrates strong organisation across multiple priorities, maintaining pace and focus while keeping delivery coordinated and on track.
• Applies sound commercial awareness, understanding the wider business context and balancing operational practicality with business impact.
• Uses strong problem-solving skills to identify issues early, assess options and work through practical, thoughtful solutions.
• Works with adaptability and pace, responding positively to changing priorities while maintaining quality and momentum.
• Maintains strong attention to detail, ensuring work is accurate, well considered and consistently high quality.

What you will bring:

• Strong store operations experience, with a solid understanding of how activity lands operationally in store environments
• Deep understanding of customer needs and store operations, and how to balance customer impact with operational delivery
• Experience of operating effectively and cutting through ambiguity to bring clarity, pace and direction
• Strong communication and influencing skills across a range of stakeholders
• Capability in translating insights, observations and priorities into clear, specific actions
• Demonstrates experience of supporting change effectively, helping teams navigate new ways of working and land activity successfully

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.