IT Engineer - Mandarin/English at Marketech… · Phoenix

About us

Marketech International Corp. USA (MICU) supports the semiconductor and high-tech industries with an extensive service network. Our work spans CMP, photomask, wafer and mask inspection, consumable spare parts, SOI wafers, LCD process and inspection equipment and materials, and outsourced tool manufacturing. We also deliver clean room and MEP turnkey projects, DI water, gas and chemical supply systems, water treatment, and facility monitoring and control systems.

Position overview

We're hiring two IT Engineers to join our tech team in Phoenix, AZ. You'll be the go-to person who keeps our employees' systems, devices and accounts running smoothly, both at the main office and at local job sites.

This role is a good fit if you're customer-focused, dependable and patient when helping others, and you enjoy working across teams. You'll handle everyday support while also helping manage servers, networks, security and IT assets as our U.S. operation grows.

Key responsibilities

Infrastructure and security

• Configure and support servers, networks and cloud infrastructure, and help design improvements.
• Monitor system performance and fix issues before they affect users.
• Enforce security protocols, including firewalls, antivirus, phishing defense and data backups.
• Monitor ERP login security and resolve access errors.

End-user support

• Provide Tier 1 and Tier 2 technical support to employees, both on-site and remotely.
• Set up and maintain laptops, desktops, monitors, printers and mobile devices.
• Install general and department-specific software, including design applications.
• Create, change and remove user accounts and access during onboarding and offboarding.

Asset management and documentation

• Track and update the IT equipment inventory in the ERP system and Excel.
• Write and maintain SOPs, tech logs and support records.

Teamwork

• Partner with other departments to solve tech problems and recommend tools.
• Take part in team meetings and suggest process improvements.
• Travel between the main office and local job sites as needed.

Required qualifications

• Associate degree in Information Technology, Computer Science or a related field
• 1+ year of experience in IT support
• Working knowledge of Windows, Microsoft Office and computer hardware
• Strong English communication skills
• Organized and self-motivated, with the ability to juggle multiple priorities
• Able to work on-site in Phoenix and travel between the main office and local job sites

Preferred qualifications

• Mandarin speaking ability, to support Mandarin-speaking users and stakeholders
• A networking, IT or cybersecurity certification, such as CompTIA A+, Network+ or Security+ (completed or in progress)
• Hands-on experience with networking equipment or servers
• Knowledge of networking and cybersecurity basics, including IP, DNS, VPN and firewalls
• Experience with ERP systems, Microsoft Intune or other MDM platforms

Work environment

This is a full-time, in-person role based in Phoenix, AZ. You'll split time between our main office and local job sites.

Equal employment opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.