CUSTOMER SERVICE REPRESENTATIVE - STATE FARM… at Mark Hoogs… · Moraga

Summary: Mark Hoogs Insurance & Financial Services, Inc. is a successful and established State Farm agency seeking a Customer Service Representative to join their close-knit team. The role involves providing exceptional service to customers, answering inquiries, and advocating for their needs while also offering opportunities for personal and professional growth. Responsibilities: - Provide attentive, warm and professional service to existing and prospective customers in person, over the phone or video, and by email and text (e.g. answer policy or payment questions, educate people about policy features and benefits, process policy changes, develop rapport and gather information from prospective customers, etc.) - Liaise with Underwriters, Service Team and Claims Department to answer questions, resolve various policy or claim issues, and to advocate on behalf of our customers - Opportunity to grow and expand the role in various directions (e.g. sales/account management, office management, executive support, etc.), based on your interests, strengths and career aspirations Required Qualifications: - Highly ethical, honest and reliable; positive can-do attitude and excitement to learn, contribute and grow as part of a successful team! - Strong verbal and written communication skills; proactive communication style - Self-motivated, productive and organized; high level of self-accountability and drive - Strong attention to detail and accuracy - Computer proficient – familiar and fluid with Windows-based computer systems; able to quickly learn and adapt to new systems and processes - Need to live within a reasonably commutable distance of our office in Moraga (this is a full-time, in-office role and reliability is important) Preferred Qualifications: - Insurance experience and licensing is NOT REQUIRED (although certainly a plus if you are already licensed) - we will help you obtain a license Required Skills: Windows-based computer systems Benefits: 401(k) matching, Bonus based on performance, Health insurance, Opportunity for advancement, Paid time off, Training & development, Additional opportunities to earn bonuses based on individual and team goals and promotions, 401k Plan 6% company matching, up to 6% of compensation, 24 paid days off per year (12 paid vacation/sick/personal days + 12 paid holidays), 50% employer paid group health insurance plan, 100% employer paid eligibility-based life insurance plan, 100% employer paid licensing, as well as ongoing training and career growth opportunities, 12 PTO days + 12 additional paid holidays per year, Group health and life insurance, A 401k plan with a 6% match, Paid training programs designed to support your professional growth