Administrative Assistant at Manzana Products Co. Inc. in Sunnyside, WA

Summary: Manzana Products Co. is a leading producer of organic apple juice, apple sauce, and apple cider vinegar. The Sales Assistant provides administrative and operational support to the Sales Department, ensuring exceptional customer service and acting as a liaison between customers and internal departments. Responsibilities: - Provide professional phone and email support to customer requests, product inquiries, concerns and see all inquiries through to resolution - Assist customers with questions related to product availability, label inventory, documentation and other general inquiries - Coordinate internally to ensure timely resolution of customer inquiries or concerns, while maintaining positive customer relationships - Support with initial and follow-up contact for new customer accounts - Enter information on customer portals (price updates and changes, new items, contact changes and other) - Manage online and phone inquiries. (strong customer service, professional, new customer vetting, etc.) - Manage customer complaints while working alongside the QA department. Report any issues to QA, obtain additional information as needed Duties and Responsibilities - Own the sales review/approval process for new customer products, product changes, and product discontinuation routers, which includes: - Coordinate with customers, sales, production, customer service, warehouse, and/or quality assurance teams to have routers follow their correct and timely approval flow - Enter and maintain customer and broker information within company systems - Communicate with domestic and international sales teams to assist with specific projects and inquiries - Monitor inventory levels and generate simple excel reports of apple juice, applesauce, and apple cider vinegar products in Business Central upon request. Customers or managers may also request weekly or monthly inventory tracking for specific items when there are concerns about low stock levels, out-of-stock situations, or estimating when inventory may be depleted - Work with customer service to obtain information about shipment status and delivery issues - Help prepare sales reports, forecasts, and market updates - Request marketing assets - Coordinate product shipment in advance of trade shows - Work with third party deduction vendor, Promomash, to create disputes and follow up as needed - Help with other daily sales department tasks assigned by the sales managers Required Qualifications: - Minimum of one year of administrative support experience in a comparable business environment - Strong understanding of office administration and business operations - Excellent customer service and interpersonal skills - Strong organizational and project coordination abilities - Detail-oriented - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Effective written and verbal communication skills - Ability to work successfully within a multicultural and cross-functional environment - Self-motivated and capable of working independently - Strong problem-solving and follow-through skills - Advanced proficiency in Microsoft Office Suite, including Excel, Outlook, and Word Preferred Qualifications: - Associate degree in Business, Sales, customer service or related field preferred; equivalent education considered - Food industry and/or sales support experience strongly preferred - Excel experience and add PowerBI experience is desired, but not required - Experience with ERP systems in a manufacturing environment preferred Required Skills: Microsoft Excel, Microsoft Outlook, Microsoft Word, Power BI, ERP Systems, Business Operations, Project Coordination Benefits: Medical, dental and vision with 100% of the monthly premiums for the Employee paid by Manzana., Manzana offers a generous contribution towards the monthly healthcare premiums for eligible dependents., Team Members are eligible to enroll the first of the month after 30 days of employment., Life AD&D Insurance (when enrolled in medical insurance), 401(k) with a company match of up to 6% of the employee’s contribution., Paid vacation, Paid sick leave, Paid holidays: 9 per year, Employee Assistance Program (EAP)