Product Owner, Operations AI & Automation at Manulife · Toronto

PRODUCT OWNER, OPERATIONS AI & AUTOMATION Location: Toronto, Ontario Manulife’s Global Wealth & Asset Management segment has embarked on an exciting journey to transform the organization by harnessing the power of data, analytics, AI, intelligent automation, and digitization. The Product Owner, Operations AI & Automation, Digitization & Automation, GWAM Chief Data Office will play a critical role in translating strategic objectives into actionable product roadmaps and deliverables that support business goals. This role contributes to our mission by helping teams leverage data as a strategic asset, improve operational efficiency, strengthen data utilization, and enhance customer experience. The successful candidate will have the opportunity to partner with business stakeholders, program leadership, and delivery teams to shape scalable digital solutions and deliver measurable business outcomes. POSITION RESPONSIBILITIES: • Own and manage the product roadmap for AI, automation, and digitization initiatives, ensuring alignment with strategic priorities and business value. • Translate high-level program objectives into clear user stories, acceptance criteria, and prioritized features for delivery teams. • Partner with business stakeholders to understand pain points, identify opportunities, and shape scalable digital solutions. • Drive sprint planning, backlog refinement, and ongoing prioritization to maximize value delivery. • Act as the primary point of contact between business and technical teams, ensuring requirements are well understood and delivered effectively. • Monitor product performance, adoption, and benefits realization, adjusting priorities as needed. • Promote re-use of digital capabilities and solutions across teams to drive efficiency and consistency. • Support governance, reporting, and communications on product progress, outcomes, and risks. • Champion a customer-centric mindset in product design and delivery. • Contribute to continuous improvement of product management and agile practices within the team. • Support the Chief Data Office and Global WAM Operations transformation by helping ensure data is leveraged as a strategic asset, including accessible data sources, improved data quality, data governance standards, and flexible reporting capabilities. REQUIRED QUALIFICATIONS: • 3+ years of experience in product ownership, business analysis, or delivery roles within digital, automation, or AI-enabled environments. • Hands-on experience managing backlogs, supporting sprint delivery, and applying Agile/Lean methodologies. • Familiarity with Microsoft Power Platform and its application in operations environments. • Demonstrated ability to translate complex business needs into clear, actionable requirements. • Experience working in cross-functional teams across business and technology. • Strong stakeholder management skills with the ability to influence and drive alignment across diverse groups. • Excellent verbal and written communication skills, with the ability to articulate vision, priorities, and outcomes clearly. • Highly organized with strong attention to detail and ability to manage multiple priorities. PREFERRED QUALIFICATIONS: • Analytical mindset with the ability to assess trade-offs, prioritize effectively, and focus on value delivery. • Experience with Microsoft Azure services is considered an asset. • Collaborative, proactive, and solution-oriented team player. • Customer-centric approach, with the ability to listen, engage, and act for the benefit of customers and stakeholders. • Curiosity and ability to think big, using an agile approach to enable business outcomes. • Strong ownership mindset with a focus on building solutions and prioritizing what matters. • Commitment to integrity, speaking up, and doing what is right. • Commitment to helping build a diverse and inclusive work environment for everyone. When you join our team: • We’ll empower you to learn and grow the career you want.  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  • As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement In Office Salary range is expected to be between $62,850.00 CAD - $104,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.