Director, US Retirement Technology at Manulife in Toronto, Ontario, CA

We are undertaking a multi-year transformation into a more digital, customer- centric organization. As a part of this transformation, we are building digital solutions based on the latest technologies. The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you.

We are seeking a self-motivated, forward-thinking lead Delivery Director who is obsessed with delivering value to our customers, and is excited to see the successful implementation of the products offering you deliver delight our customers.

As a Lead Engineer/Director Delivery in our US Retirement technology organization, you will lead multiple agile engineering squads to develop and deliver transformative and impactful digital solutions to our Retirement customers in new and exciting ways, working directly with a Product Owner, UX Designer, Scrum master and various stakeholders. The right candidate will also be somebody who loves to continually learn, lead and build software utilizing modern technologies and design using AI and automation. Position Responsibilities:

• Lead a team of 20-30 engineers across multiple squads to design, develop, test, deliver, maintain & improve cloud-native services and business applications; applying creative problem solving to bring designs to life using cutting edge technologies & techniques

• Provide technical leadership and lead portions of development projects

• Collaborate with product managers, product owners, architects, designers, and other engineers and stakeholder to uncover areas of improvement, issues, and opportunities to deliver new business value through software.

• Participate in ideation, brainstorming, and working sessions to devise creative and disruptive digital solutions

• Prototype and build new complex software to deliver on key product objectives

• Help establish best practices for agile development of scalable applications, security, integration; and governing via architect review, developer review and peer review meetings;

• Experiment with emerging technologies and understanding how they will impact what comes next

• Apply and promote agile principles and methodology, following various engineering practices and approaches Required Qualifications:

• Multiple contexts and engineering languages/technologies such as .Net, .Net Core, Java, Node, TypeScript, JavaScript, React, Angular, HTML5, CSS3, Docker

• Databases and services such as MS SQL, SQL MI and any non sql DB.

• Experience with cloud providers such as Azure, AWS, Google Cloud; platforms such as Kubernetes, Istio; CI/CD tools such as Jenkins, GitHub Actions, Azure DevOps.

• Agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features

• High level of discipline knowledge and understanding of area of practice

• Ability to combine knowledge of discipline, the market, and some perspective on customer requirements to inform deliverables

• Understanding of business strategy and ability to help craft software/platform/infrastructure architecture plans to support business outcomes

• Foresees problems instead of solving them, and recognizes the needs for flexibility and diverse solutions Leadership Skills:

• Able to achieve all tasks using own judgment

• Will lead engineers in squad and other small to medium sized groups where required

• Top contributor and often enables others to contribute as well

• Has positive impact to specific organizational entities & understands nature of impact

• Great communication, collaboration, and meeting facilitation skills

• Capacity for constant learning from both success and failure, remaining open to change and continuous improvement

Nice to Have:

• Advanced integration experience with Content Management Systems such as Adobe Experience Manager

• Experience creating component libraries and using design systems

• Contributions to open-source projects

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in US, please note the salary range is $127,330 to $236,470 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid

Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.