Manning Global AG→
BMC Helix ITSM Lead Consultant at Manning Global AG in Remote
ExperiencedRemoteFull-timeRemote
Skills
bmc remedybmc helix itsmhelix itsm 22.xhelix itsm 23.xrest apihelix innovation studiodata migrationsystem integrationenglisharabicmentoringcustomer communicationproblem solvingtelecom oss/bssnetwork operations
Job Description
This is a remote position.
Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for BMC Helix ITSM Lead Consultant on behalf of one of their blue-chip international clients to join their organization in India.
Job Title: BMC Helix ITSM Lead Consultant
Employment: Full time
Start Date: November/2026
Country: India - Remote
Salary range: dependent upon experience
Contact: Ashwini Chawan on: +49 (0) 89 23 88 98 35
Key Responsibilities:
- Run discovery and design workshops.
- Map the customer´s service model into Helix ITSM: incident, problem, change, request, knowledge and service level management.
- Configure and extend Helix ITSM, Smart IT and Digital Workplace. Keep customisation low and
- documented.
- Design integrations with REST and the Helix platform (Innovation Studio) to OSS/BSS, HR,
- monitoring and identity systems.
- Plan and run data migration, cutover, hypercare and knowledge transfer.
- Own quality: test plans, defect triage, release notes, and customer satisfaction above 70 percent on every engagement.
- Mentor two to four engineers and review their work.
Experience/Qualifications:
- 6 or more years on BMC Remedy or BMC Helix ITSM, with at least 2 full implementations as technical lead.
- BMC Certified Professional: Helix ITSM 22.x (or Associate at offer and Professional within 90 days).
- BMC Certified Associate: Helix ITSM 22.x or 23.x for Administrators, and AR System 22.x for Administrators.
- ITIL 4 Foundation.
- Clear written English. Comfortable in front of a customer CIO or head of operations.BMC Certified Associate: HelixGPT 26.1 Administering for Service Management.
- BMC Certified Associate: Helix Innovation Studio 25.x for Developers.
- BMC Certified Associate: Helix Digital Workplace 23.x for Advanced License Administrators.
- BMC Certified Associate: Helix Service Management On-Premises Deployment 25.x, for customers that cannot use SaaS.
- Telecom OSS/BSS or network operations background.
- Languages: English, Arabic