Family Law Paralegal at Mandy Hancock Law in Knoxville, TN

Compensation: $50,000–$60,000 (DOE)

Bring Clarity to Life’s Most Difficult Moments

Some legal positions are about paperwork.

This one is about people.

At Mandy Hancock Law, you'll help families navigate some of the most important transitions of their lives. From divorce and custody matters to parenting plans, your work will require more than organization and legal knowledge. It calls for compassion, professionalism, and the ability to bring calm and clarity during difficult times.

We are looking for an experienced Family Law Paralegal who is proactive, highly organized, and confident taking ownership of their work. Someone who anticipates what comes next, protects deadlines, communicates with empathy, and keeps every case moving forward with precision.

If you thrive in a structured environment, enjoy solving problems, and take pride in delivering exceptional client service, we'd love to meet you.

Why Mandy Hancock Law?

We believe family law should be practiced with purpose and integrity.

When you join our team, you'll find:

• A collaborative culture that values excellence and accountability
• The trust and autonomy to do your best work
• Opportunities to improve processes and contribute ideas
• Organized systems that support efficiency and success
• A team committed to serving every client with compassion, respect, and professionalism

This is more than a support role.

It's an opportunity to make a meaningful difference in the lives of the families we serve.

You won't simply manage case files.

You'll help guide clients through some of life's most important transitions while keeping every case moving forward with confidence.

Benefits:

• Paid holidays

• Paid time off (PTO)

• Medical, dental, and vision insurance

• 401(k) after six months of employment

Responsibilities

What You'll Do

As our Family Law Paralegal, you'll play a vital role in keeping cases organized, clients informed, and attorneys prepared. Your attention to detail and proactive approach will help ensure every matter moves forward efficiently and with care.

Case Management & Litigation Support

• Draft, review, and file family law pleadings, including petitions, responses, motions, discovery, parenting plans, and other legal documents using firm templates
• Prepare, organize, and manage discovery requests and responses
• Monitor court deadlines, hearings, mediations, and appeal deadlines to ensure nothing is missed
• Maintain organized, audit-ready electronic case files from client intake through final resolution
• Prepare trial notebooks, exhibit binders, mediation materials, and hearing packets
• Coordinate scheduling, docket management, and timely notification of all parties

Client & Attorney Support

• Serve as a knowledgeable, professional, and compassionate point of contact for clients
• Respond to client communications promptly, with a goal of replying within one business day
• Help clients prepare for depositions, mediations, hearings, and other case milestones
• Provide comprehensive litigation support to attorneys before, during, and after hearings and trials
• Keep clients informed throughout their case, helping them feel supported and confident every step of the way

Research, Billing & Workflow Management

• Conduct factual and legal research, summarizing findings into clear, actionable information for attorneys
• Record accurate daily time entries in accordance with firm billing practices and expectations
• Support the client intake process, perform conflict checks, coordinate e-filing, and manage service of process
• Identify opportunities to improve workflows, increase efficiency, and strengthen firm operations as we continue to grow
• Maintain up-to-date calendars, task lists, and case notes to ensure deadlines are met and every matter stays on track

Qualifications

What You'll Bring

We're looking for someone who combines strong legal expertise with exceptional organization and genuine compassion for clients.

You'll be successful in this role if you have:

• 4+ years of paralegal experience, with family law experience strongly preferred
• Solid knowledge of family law procedures, the rules of civil procedure, and electronic court filing systems
• An Associate's or Bachelor's degree in Paralegal Studies, or equivalent professional experience
• A paralegal certificate or other relevant credentials
• Outstanding organizational skills with exceptional attention to detail
• The ability to communicate with professionalism, empathy, and confidence
• A proactive, solutions-oriented mindset with a strong sense of ownership and accountability
• Excellent written and verbal communication skills
• Proficiency with Microsoft 365 and case management software such as Clio or similar platforms

What Success Looks Like Here

Success in this role goes beyond meeting deadlines. It means becoming a trusted partner to both our attorneys and our clients.

You'll thrive here when you:

• Manage every case with confidence, organization, and attention to detail
• Anticipate needs before they arise and keep work moving forward
• Earn the trust of attorneys, clients, and colleagues through reliability and professionalism
• Bring calm, clarity, and steady leadership during challenging situations
• Continuously look for ways to improve processes and strengthen the client experience
• Help deliver our mission of providing Peace, Clarity, and Hope to families navigating life's most difficult transitions