Director of Housekeeping at Mandarin… · Pylos

Mandarin Oriental, Costa Navarino is looking for a Director of Housekeeping to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars**.**

About the job

Based at the Mandarin Oriental, Costa Navarino within the Housekeeping Department in Pylos, Messenia, Greece the Director of Housekeeping manages all aspects of the Housekeeping Department, maintaining the highest standard of cleanliness in all guestrooms, indoor and outdoor public areas, F&B outlets, spa and laundry facilities, while recommending and implementing procedural changes. The Director of Housekeeping reports to the Resort Manager.

As Director of Housekeeping, you will be responsible for the following duties:

• Schedule, organize, and supervise the daily activities of the Housekeeping team, ensuring efficient operations across all areas of the resort.
• Lead the Housekeeping department, overseeing recruitment, onboarding, training, and development of colleagues in collaboration with the People & Culture team and Resort Manager.
• Conduct regular performance reviews, provide coaching and feedback, and implement corrective actions when required.
• Ensure compliance with all operational standards, company policies, and health, safety, and hygiene regulations.
• Maintain the highest standards of cleanliness, presentation, and guest comfort throughout the property.
• Monitor and ensure prompt and professional responses to guest requests, delivering an exceptional luxury guest experience.
• Oversee quality control processes, including cleaning audits and pest control programs, to ensure consistently high standards.
• Manage housekeeping inventories and supplies, ensuring all products and materials meet required specifications and operational needs.
• Monitor departmental expenses, control costs, and identify opportunities to improve efficiency without compromising quality.
• Maintain and update Housekeeping manuals and procedures, ensuring all documentation reflects current standards and best practices.
• Design, implement, and continuously improve Housekeeping policies, procedures, and Standard Operating Procedures in line with Mandarin Oriental Hotel Group standards.
• Conduct regular market research on new products, equipment, and suppliers to support innovation and operational excellence.

As Director of Housekeeping, we expect from you:

• Valid EU Passport or Hellenic Residence Permit.
• Minimum of 2 years’ experience in a similar role, in a luxury hotel operation.
• Fluency in English & Greek.
• Strong overall computer literacy, not limited to MS Office.
• Degree in Hospitality Management will be considered as a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Laundry of uniform.
• Private Medical Insurance & Pension Plan.

We’re Fans. Are you?