IT Help Desk at Malarkey Roofing Products in Franklin, IN

Summary: Malarkey Roofing Products is an innovator in roofing technology, known for their durable and sustainable roofing solutions. They are seeking an IT Help Desk Technician to provide technical assistance related to computer hardware and software, supporting various departments within the company.

Responsibilities:
- Responsible for adherence to company policies, including safety and the use of personal protective equipment
- Responsible for adherence to the company’s Acceptable Use and Information Security Policies
- Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively
- Monitors IT helpdesk requests and responds quickly and effectively
- Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing
- Works with software and telecommunications vendors to resolve on-site provider issues
- Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees
- Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks
- Assists with maintaining and developing core best practices
- Assists with managing hardware and peripheral device inventory levels at the local site
- Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors

Required Qualifications:
- An associate degree or higher in an IT-related discipline is required
- 1-2 Years of Required Work Experience
- Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests

Preferred Qualifications:
- Field of Study Preferred: IT

Required Skills: Helpdesk ticketing software, Computer hardware troubleshooting, Software troubleshooting, Mobile device support, Telecommunications vendor coordination, Local area network (LAN) support, Hardware and peripheral device inventory management

Benefits: Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings, Employee Stock Purchase Plan, Medical, Dental, Disability, and Life Insurance, Holistic Health & well-being programs, Flexible Spending Accounts (FSAs) for health and dependent care, Vision and other Voluntary benefits and discounts, Paid time off & paid holidays, Paid Parental Leave (maternity & paternity)