Learning and Development Manager at Makeready in Nashville, TN

LEARNING AND DEVELOPMENT MANAGER Full Time · Location: The Joseph, Nashville, TN, US The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly. The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined. The Learning & Development Manager is a strategic and hands-on leader responsible for shaping the growth, performance, and culture of our team. This role partners closely with People + Culture and operational leaders to design and deliver impactful training that elevates service standards, strengthens leadership capability, ensures compliance, and brings Makeready’s Guiding Principles to life across the property At The Joseph, we go beyond developing talent, we curate careers and cultivate a culture where excellence is instinctive and every detail matters. As Learning & Development Manager, you will be instrumental in shaping the individuals who define our guest experience, ensuring our brand is expressed with sophistication, intention, and grace. Requested Tasks • Partner with People + Culture leaders to prepare and deliver training across regulatory topics, hospitality education, leadership development, and brand standards  • Design and facilitate engaging training programs including onboarding, service culture, compliance, and leadership development  • Conduct guided trainings in collaboration with the Director of People and Culture and department leaders  • Deliver department-specific training sessions using engaging methods such as role play, classroom learning, interactive refreshers, and other creative approaches  • Ensure all training reflects an elevated, personalized luxury service experience  • Partner with the Director of People and Culture and department leaders to identify high-potential talent and support internal career growth pathways  • Facilitate leadership development programs focused on coaching, communication, and accountability  • Provide ongoing coaching and feedback to leaders across the property  • Track and manage all required licenses and certifications for hotel associates  • Ensure compliance with regulatory training requirements and Marriott International brand standards  • Maintain accurate training records and audit readiness at all times  • Manage learning platforms and track training completion and effectiveness  • Analyze training data to continuously improve program impact  • Maintain training materials, documentation, and compliance records Requested Capabilities • 3–5+ years of experience in learning & development, training, or People + Culture within hospitality or a luxury service environment • Strong facilitation skills with the ability to engage diverse audiences • Experience delivering compliance, operational, and leadership training • Experience with Forbes Travel Guide Service Training preferred • Excellent interpersonal, coaching, and communication skills • Highly organized with strong attention to detail and follow-through • Experience with LMS platforms and training systems preferred • Ability to stand, walk, and move throughout the property for extended periods • Ability to conduct in-person training sessions and engage with team members across various departments • Ability to lift and carry training materials or equipment up to 25 pounds, with or without accommodation • Ability to use a computer and standard office equipment As part of Makeready, we offer a benefits experience designed with intention—supporting the full life of our team, not just their time at work. Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company-matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits. We believe our best work happens when our people feel supported, seen, and set up to thrive—at work and beyond. Our Guiding Principles are the foundation of how we show up for one another and for our guests. They’re not rules to follow—they’re second nature to us, shaping how we think, act, and build together every day. Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.