Brand Ambassador - Ralph Lauren Kids, Memorial City… at Macy's · 900…

Summary: Macy's is a storied company that has captured the hearts of America for over 160 years. As a Brand Ambassador, you will drive sales by connecting with customers and sharing product knowledge, while also cultivating a repeat clientele and executing strategic merchandising initiatives. Responsibilities: - Provide an exceptional customer experience by ensuring the customer is always the priority - Greet customers, make product recommendations, and upsell - Serve as a liaison between designated vendors and the personal stylists and the store leadership team - Ensure sales floor is neat, clean, and properly signed for sales and markdowns - Create and implement best practices to drive sales, turn, and gross margin above company average - Build brand-specific clientele to support local marketing - Execute vendor and non-vendor events to increase sales - Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met - Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Minimum 1 year previous selling or retail experience required - Demonstrate ability to build relationships and convert customers into clients - Energetic and positive attitude - Possess vision and creativity - Self-starter, able to work independently and as part of a team; must have excellent time management skills - Ability to effectively communicate and present information to customers, peers, and all levels of management - Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments - Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - This position requires lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders - Reaching, including above eye level, crouching, kneeling, stooping and color vision - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Customer service, Sales experience Important Skills: Product knowledge, Point of sale systems Benefits: Comprehensive health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice