Service Coordinator at MacQueen Equipment in Delafield, WI

Service Coordinator

What You'll Be Doing

• Coordinate daily service schedules, work orders, and technician assignments to keep repairs moving efficiently.

• Assist with scheduling inspections, preventative maintenance, and repairs on firefighting and rescue equipment.

• Work with the Parts team to order and track parts needed for customer repairs and service work.

• Help prepare service quotes, process completed work orders, and coordinate customer invoicing.

• Communicate with customers regarding service appointments, repair updates, estimates, and equipment readiness.

• Partner with technicians and service management to prioritize work and meet customer needs.

• Maintain accurate service records and help keep day-to-day operations organized.

What You'll Bring

• Experience in service coordination, scheduling, customer service, or a similar role.

• Strong organizational skills and the ability to manage multiple priorities without missing the details.

• Excellent communication skills and a customer-first attitude.

• Comfort working with computers, service systems, and Microsoft Office.

• Ability to work closely with technicians, customers, and internal teams.

• A willingness to learn about firefighting and rescue equipment. Industry experience is a plus, but not required.

Why You'll Love Working Here

At MacQueen, we're more than an equipment dealer. We support the people who show up when their communities need them most.

You'll be part of a team that takes pride in its work, supports one another, and understands that what we do makes a difference.

What We Offer:

• Competitive compensation

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and paid holidays

• Company-paid life insurance and disability benefits

• Training and opportunities for professional growth

• A team-focused environment where your work matters

Physical Demands & Work Environment:

This position combines computer-based responsibilities with frequent physical activity in a shop or service environment. The role may require:

• Frequently sitting and using a computer, including keyboarding, accessing technical information, and completing service documentation.
• Frequently standing, walking, bending, reaching, and moving throughout the workplace.
• Occasionally lifting, carrying, pushing, pulling, or moving items weighing up to 50 pounds.
• Working in shop or service environments with potential exposure to moving mechanical parts, noise, fumes, and other equipment-related hazards.
• Using appropriate personal protective equipment (PPE) when required by applicable safety procedures.

Job Description Disclaimer

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities, duties, qualifications, or skills required. Responsibilities may evolve based on business needs.

MacQueen Equipment is committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of their positions.

Equal Employment Opportunity

MacQueen Equipment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, creed, religion, ancestry, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, marital status, familial status, veteran status, status with regard to public assistance, membership or activity in a local commission, or any other status protected by applicable law.

Pre-Employment Requirements

Employment offers are contingent upon the successful completion of applicable pre-employment screening requirements, which may include a criminal background check and drug testing, in accordance with company policy and applicable federal, state, and local laws.