LTM
Senior Specialist - Package Implementation at LTM · Coimbatore
Job Description
ServiceNow CSMSOMFSM
Summary
Drive functional solutioning and configuration expertise for ServiceNow CRM stack CSM SOM FSM supporting CoE demos pursuits and delivery advisoryKey ResponsibilitiesLead requirement workshops and map processes to ServiceNow CRM capabilities case service operations order mgmt field serviceConfigure CSMSOMFSM workflows assignments SLAs portalsworkspaces reportingCreate demo narratives and reusable assets for CRM offerings support presales with solution walkthroughs Partner with Solution Architects and developers to translate functional design into build backlog
MustHave Skills
5-12 years overall 5+ years in ServiceNow with CRM domain exposure CSMSOMFSMStrong stakeholder management and documentation stories BRDs process flows
Certifications Preferred
CSA CISCSM andor CISFSM where applicable
Skills
Mandatory Skills : ServiceNow CMDB, ServiceNow DevOps, ServiceNow ITOM-ServiceMapping, ServiceNow ITSM
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert