Automotive F&I Manager at Lou Fusz Automotive Network in Columbus, OH

Finance & Insurance (F&I) Manager

Lou Fusz Automotive Network

Department: Sales / Finance Reports To: General Sales Manager / General Manager Employment Type: Full-Time Compensation: Competitive, performance-based compensation package

Position Summary

The Finance & Insurance (F&I) Manager plays a critical role in the success of Lou Fusz Kia of Columbus, Ohio, by helping customers complete their vehicle purchase while providing an exceptional, transparent, and professional financing experience.

The F&I Manager is responsible for securing financing, presenting finance and protection products, completing accurate contracts and documentation, maintaining strong lender relationships, and ensuring every transaction complies with dealership policies and applicable regulations.

The ideal candidate combines strong sales ability with attention to detail, financial knowledge, integrity, and a customer-first mindset. Success in this role means maximizing dealership profitability while ensuring every customer is treated fairly, professionally, and respectfully.

Key Responsibilities

Finance & Customer Experience

• Meet with customers following the vehicle selection and sales process to review financing and payment options.
• Obtain and accurately process credit applications and supporting documentation.
• Submit financing applications to appropriate lending institutions and work to secure competitive approvals.
• Clearly explain financing terms, interest rates, payment options, and contractual obligations to customers.
• Structure deals appropriately based on customer needs, lender requirements, and dealership objectives.
• Maintain a professional, efficient, and customer-focused F&I process from introduction through contract completion.

F&I Product Sales

• Professionally present available finance and protection products based on customer needs.
• Explain the features, benefits, costs, limitations, and coverage of applicable products.
• Generate appropriate F&I revenue while maintaining a transparent, consultative approach.
• Work toward dealership-established performance goals, including:
  • F&I gross profit per retail unit
  • Product penetration
  • Service contract penetration
  • GAP/product penetration
  • Finance penetration
  • Customer satisfaction
• Consistently look for opportunities to improve F&I performance without compromising customer trust or compliance.

Banking & Lender Relationships

• Develop and maintain productive relationships with banks, credit unions, captive finance companies, and other approved lenders.
• Understand lender programs, guidelines, approval criteria, and documentation requirements.
• Negotiate effectively with lenders when appropriate to obtain financing solutions for customers.
• Monitor contracts in transit and assist in resolving funding delays, documentation issues, or lender stipulations.
• Ensure deals are funded accurately and promptly.

Compliance & Documentation

• Ensure all contracts and required documents are accurate, complete, and properly executed before delivery.
• Maintain strict compliance with applicable federal and state regulations, lender requirements, and dealership policies.
• Safeguard confidential customer and financial information.
• Follow dealership procedures regarding credit applications, identity verification, disclosures, privacy, document retention, and deal jackets.
• Work closely with accounting and management to resolve contract discrepancies, funding issues, chargebacks, or missing documentation.
• Maintain a high standard of accuracy and organization in all F&I transactions.

Leadership & Teamwork

• Partner closely with Sales Managers and Sales Consultants to create a smooth transition from vehicle selection to financing and delivery.
• Assist the sales team in understanding current lender programs, finance options, and F&I products.
• Communicate professionally with customers, lenders, vendors, and fellow employees.
• Support dealership and network goals while contributing to a positive, accountable, team-oriented culture.
• Participate in ongoing training to remain current on products, lender programs, compliance requirements, and automotive finance best practices.

Qualifications

Required

• Strong communication, presentation, and negotiation skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, performance-driven dealership environment.
• Strong mathematical and financial aptitude.
• Ability to handle confidential customer information with discretion and professionalism.
• Demonstrated commitment to ethical business practices and exceptional customer service.
• Ability to work dealership hours, including evenings and Saturdays as required.

Preferred

• Previous automotive F&I experience.
• Previous automotive sales or sales management experience.
• Experience working with automotive lenders and dealership management systems.
• Knowledge of dealership finance processes, lender guidelines, F&I products, and regulatory compliance.
• Proven history of achieving F&I performance and customer satisfaction goals.

What Success Looks Like

A successful F&I Manager at the Lou Fusz Automotive Network will:

• Deliver an outstanding customer experience.
• Consistently achieve or exceed established F&I performance objectives.
• Produce strong, sustainable F&I gross profit.
• Maintain healthy product penetration levels.
• Submit accurate, compliant, and fundable paperwork.
• Keep contracts-in-transit and funding delays to a minimum.
• Build productive relationships with lenders and dealership personnel.
• Maintain low chargebacks and cancellations.
• Protect the dealership by following all established compliance procedures.
• Conduct every transaction with honesty, transparency, and professionalism.

Our Expectations

At the Lou Fusz Automotive Network, we expect our F&I Managers to balance performance, customer experience, and compliance. This position is not simply about maximizing profit on an individual transaction. It is about creating long-term value for the customer and the dealership.

The right candidate will be competitive but ethical, financially driven but customer-focused, and capable of producing strong results while protecting the reputation of the organization

What We Offer

Your success matters to us. At Lou Fusz Automotive Network, we are committed to supporting our employees with competitive benefits, professional development, and opportunities to build a rewarding career.

Our benefits and employee programs include:

• Competitive Medical, Dental, and Vision reimbursement plans
• Company-paid Life Insurance
• Company-paid Long-Term Disability coverage
• 401(k) plan with Company Match
• Vacation time
• Personal time off

Don't Just Work At A Job-Work On Your Career!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.