Branch Member Service Representative I at Los Angeles… · Glendale

Summary: Los Angeles Federal Credit Union is seeking a Branch Member Service Representative I who will provide excellent member service to both members and non-members visiting their branches. The role involves processing transactions, promoting credit union products, and building relationships with customers while adhering to safety and security guidelines. Responsibilities: - Provides exceptional member service while answering questions and accurately processing routine member teller transactions - Proficient in the use of Symitar, cash recyclers, check scanning, PSCU, Star Station, Synergy, and TimeTrade - Maintains cash & negotiables, follows cash drawer limits, and performs nightly balancing - Assist members with requests such as file maintenance, Courtesy Pay, Wire transfers, PRD, Direct Deposit, Check ordering, stop payments, issuing temporary checks, instant issue debit cards, change of address - Initiates conversations and refers opportunities to deepen financial relationships (new consumer accounts, new consumer car / personal / visa / real estate loans, Investment Services, Insurance Services.) - Knowledgeable of regulatory guidelines (Reg CC / Funds Availability, Truth in Savings, Bank Secrecy Act, Reg E, Privacy) - Adheres to safety and security guidelines - Performs other duties as assigned by Leads / Management - May also perform Front Desk Functions: Greets and welcomes victors. Logs visitors in utilizing TimeTrade system for further assistance by an MSR when unable to address their initial requests. Maintains the visitor security check-in/check-out log, issuing visitor passes (badges), and elevator codes according to security policy and procedures - Identifies suspicious transaction activity / complies with BSA & AML Required Qualifications: - One month to twelve months of similar or related experience - A high school education or GED - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication - General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate encoding, coin counting, and cash counting machines. Basic knowledge of established teller procedures and policies. Understanding of Credit Union operations. Maintains confidentiality related to Credit Union operations and work-related information - Requires standing for 5+ hours a day. Approximately 2 hours per day for the following activities: standing, walking, bending over, crouching, squatting, carrying, pushing or pulling. Ability to lift up to 25 lbs. one hour per day. Fine dexterity and use of computer keyboards for long periods of time. Visual skills for computer terminal, printers, calculator and credit union reports. Visual dexterity in the organization of financial records in chronological or alpha/numerical files. Also requires repetitive use of hands Required Skills: Symitar, Cash recyclers, Check scanning, PSCU, Star Station, Synergy, TimeTrade, Reg CC, Truth in Savings, Bank Secrecy Act, Reg E, BSA, AML, Encoding machines, Coin counting machines, Cash counting machines