Team Leader at Loop Neighborhood in Novato, CA

Join Our Growing Team!

West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations.

West Coast Convenience continues to expand and is seeking customer-focused individuals who want to make an impact. We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our core values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.

If you enjoy a fast-paced environment and are driven by service, innovation, and teamwork, we invite you to join us in redefining convenience for our customers every day.

Position Summary:

As Team Leader, you are responsible for the store’s overall success in a hands-on leadership role focused on performance, operations, and customer experience.

· Lead the team with strong business acumen

· Drive sales and profitability across all departments

· Ensure operational excellence in a fast-paced environment

· Deliver a consistent, high-quality customer experience

· Maintain focus on inventory, retail technology, and safety

The Team Leader sets the tone for the store by modeling our Core Values, building a strong team culture, and ensuring every shift runs efficiently and safely. We win as one, and living our brand is essential in every role.

Primary Responsibilities:

Team Leadership & Development

· Hire, train, coach, and retain a strong team

· Set expectations, drive accountability, and build a positive team culture

· Create schedules that support the business and control labor costs

Operations Management

· Oversee daily operations, cash handling, and store readiness

· Maintain cleanliness, safety, and equipment functionality

Sales & Profitability

· Drive sales through merchandising, availability, and service

· Manage inventory, expenses, and store performance

Customer Experience

· Deliver excellent service and resolve customer issues promptly

· Maintain a welcoming, customer-first environment

Compliance & Safety

· Follow company policies and all safety and regulatory standards

· Promote a safe, secure environment for employees and customers

· Perform additional duties as assigned

Requirements & Qualifications:

· High school diploma or equivalent

· 9–12 months of leadership experience in retail, convenience, or a similar fast-paced environment, or equivalent education and experience

· Strong leadership, communication, problem-solving, and basic math skills

· Ability to multitask, adapt quickly, and manage sales, expenses, and inventory

· Reliable transportation, valid driver’s license, and insurance

· Willingness to work flexible hours, including nights, weekends, and holidays

· Motivated to contribute to a performance-driven team

· Must be 21+ years of age

Physical Requirements:

The Team Leader position requires constant standing, bending and reaching with a moderate amount of manual dexterity, and frequent lifting up to 50 pounds. The Team Leader must be comfortable working in varied environments, which include outdoor areas during hot summer conditions as well as cold indoor spaces, such as walk-in freezers.

Employee Incentives:

· Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel

· Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel

· Employees that have been with us for 5+ years = 0.40 cents off a gallon of fuel

· MAXIMUM 20 GALLONS AND 2 FILL UPS PER WEEK

Disclaimer: The list of requirements, duties, and responsibilities listed above is by no means a complete list. It is merely a general summary of the position described. Management reserves the right to revise or change this position description at any time.

** The company reserves the right to run background checks as a condition of employment **