Technical Services Analyst - Project Support 12… at LOOK · Newcastle

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

THE ROLE:
To support our in-house Infrastructure Team with a mix of project Support for our Data Centre Modernisation and also BAU Support across our organisations Enterprise Infrastructure.

WHAT YOU’LL BE DOING:
To be on site Project Support to our in-house Team for a Data Centre move, focusing on:
• Migration of Virtual Machines from old Data Centre to our modernised Data Centre
• Support the move of physical servers from old Data Centre to our modernised Data Centre
• Installation of physical hardware into racks in new Server Room
• Working with the wider Team to develop a strategy to test all relocated servers, both physical and virtual
• Cabling and patching across the new Data Centre infrastructure, accepting responsibility that all cabling is to a tidy, high standard and that documentation is created and shared appropriately
• Working within the Data Centre to resolve any issues arising from relocated Servers, troubleshooting, presenting fixes and documenting as necessary.
• Creating and sharing high and low-level documentation as required.
To support our in-house Infrastructure Team for day-to-day BAU activities to include:
• You will work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support.
• You will be supporting the day- to- day management of the M365 cloud platform & all elements of this, other than security elements.
• Monitor & maintain infrastructure across stores, support centres & cloud platforms (Azure/EntraID).
• You will be providing support for Infrastructure Operational services including but not limited to Active Directory, Entra AD, DNS, Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation & FTP, Backup, Monitoring
• Support the New Look EUC device estate (MECM & Intune), ensuring that devices can be provisioned as required, are updated according to policies & that software can be installed when needed.
• Assist with infrastructure upgrades, patching & lifecycle management.
• Collaborate with cybersecurity & service desk teams to ensure secure & compliant operations.
WHO YOU ARE:
Relevant certifications (or equivalent experience):
• Microsoft Certified Windows Server Hybrid Administrator Associate
• ITIL Foundation
• Microsoft 365
Required Skills:
• Past experience of a similar Data Centre Migration Project
• Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper-V and VMware.
• Experience across a broad range of Server OS – Windows, Linux, AIX
• Experience of both legacy and current physical hardware and Virtualisation platforms
• Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services
• Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.
• Hands-on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
• Experience with MECM (Config Manager) & Endpoint Manager (Intune)
• Experience with Active Directory Policy (Group Policy) Administration
• Basic Networking skills
• Familiarity with monitoring, automation tools and Powershell.
• Strong problem-solving skills and ability to manage multiple priorities
• Experience with Enterprise Anti-Virus solutions
WHATS IN IT FOR YOU:
• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process