Assistant Manager at Lolita's Restaurants Inc. in Chula Vista, CA

Description

Summary: Assist in the daily management of the restaurant operations to maximize sales and people potential while providing quality food and excellent guest service. This includes, but not limited to BOH/FOH certification. Provides leadership to the team and demonstrates teamwork behaviors by performing the following duties.

Duties and Responsibilities include the following (other duties may be assigned).

Sales & Guest

1. Interacts with guests, resolves complaints. Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.*
2. Maintains high level of Guest Satisfaction by managing all aspects of guest service.
3. Assist and manages contingency plans for potential business and operational changes.*
4. Ensures the right amount of skilled team members are on duty to support anticipated sales.*
5. Participates in community relations events outside and inside the restaurant by hosting fundraisers.
6. Build incremental sales by coaching team on communicating with the guests on menu options and promoting limited time offers (lent menu).
7. Successfully completes certification on Lolita’s FOH/BOH operations, including opening and closing.*

People

1. Communicates operational information to team members by conducting monthly meetings and having one on one conversations. Ensures pre shift meetings are conducted regularly.*
2. Participates in the interview and selection process of team members.
3. Directs and coaches team members in the adherence of Company policies, procedures, and practices. Trains team members to use restaurant operational checklists, software (CTUIT, PeopleMatter). *
4. Assist in the preparation of the weekly team member schedules while minimizing overtime.
5. Creates a positive, harassment free work environment to increase engagement and satisfaction thereby minimizing staff turnover. *
6. Provides feedback, and documents team member performance.
7. Continually strives to develop self and staff in all areas of management and professional development.

Profit

1. Assist in managing the P&L by supporting store profit initiatives.
2. Controls proper inventory according to meet sales volume.
3. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.*
4. Manages cash handling procedures. Oversees and completes financial paperwork on a daily basis. Counts, dispenses and makes daily bank deposits.*
5. Inspects and ensures the rotation of all products during delivery, storage, preparation and serving.*
6. Analyzes sales reports available, such as PMIX, recommending adjustments according to each restaurant’s business needs.*
7. Ensures all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventive maintenance programs.*

Compliance

1. Ensures that restaurant complies with all internal policies and procedures and external laws and regulations. This includes but is not limited to, meal & rest breaks, and accurate scheduling and reporting of time. *
2. Conducts employee safety training. Oversee workers compensation return to work process in partnership with Human Resources. *
3. Completes daily restaurant documentation using software, for example CTUIT, provided by the company to ensure ongoing communication.
4. Prepares all required paperwork and forwards to the office at a minimum of once per week. *
5. Performs inspections to maintain sanitation standards, meet health department regulations and provide training as needed.

This job description is subject to change at any time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Supervisory Responsibilities: Directly supervises restaurant employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The position requires the physical presence at the restaurant location of this individual. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); or related experience and/or training in kitchen or management; or equivalent combination of education and experience. Have knowledge of service and food and beverage, generally involving at least three to five years of front-of-the-house operations and/or assistant management positions.

Competencies / General Skills: Individual must possess high energy and a natural comfort with being hands on. Exhibit strong interpersonal and team building skills, solid knowledge of restaurant operations, employee staffing, HR responsibilities, ordering, inventory, and P&L competency.

Certificates and Licenses: • Valid ServSave Certification • Valid Driver's License and Insured • ABC Alcohol Guidelines Trained, if applicable

Equipment:

• Computer Systems/ Aloha POS/ • Time Keeping Systems • General Restaurant Equipment • Safe Deposit box

Physical Requirements: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team member schedule varies and must be able to work a combination of days, evenings and weekends to perform the essential functions and drive restaurant business. While performing the duties of this job, the team member is regularly required to stand; walk; use hands; reach with hands and arms; talk or hear and taste or smell. The team member is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.