Levi Strauss & Co.→
Sr Fraud Prevention Analyst at Levi Strauss… · 06000
Job Description
Job Location: Mexico City, Mexico
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
The Sr Fraud Prevention Analyst supports LS&Co.'s Enterprise Fraud & Abuse Program by identifying, investigating, and helping mitigate fraud, abuse, and misuse across Direct-to-Consumer (DTC) channels.
The primary focus of this role is ecommerce fraud detection, transaction monitoring, and fraud investigations supporting the U.S. and Canada business. The Sr Fraud Prevention Analyst will also provide investigative and analytical support for customer care and physical retail fraud and abuse matters, helping identify connections and trends across channels.
This role combines fraud operations, investigative casework, transaction review, and data-driven analysis to protect revenue, inventory, customer experience, and brand trust. The analyst leverages fraud tools, operational data, investigative techniques, and emerging technologies to identify risks, detect fraud patterns, and support informed business decisions.
The position supports the LS&Co.'s Enterprise Fraud & Abuse Center of Excellence (CoE). The role reports to the Director, Global Security and operates within a matrixed support model. While organizationally aligned to Global Security, the role maintains a primary functional reporting relationship to the Manager, Ecommerce Fraud & Risk, who provides day-to-day operational direction, coaching, prioritization, and performance oversight for ecommerce fraud operations. This includes responsibility for transaction review workflows, queue management, fraud policy execution, fraud analytics, abuse investigations, reporting, SLA adherence, and fraud prevention initiatives supporting the US and Canada ecommerce business. The role will partner closely with Global Security on broader cross-channel investigations, organized fraud activity, and enterprise fraud and abuse initiatives, while serving as a key operational bridge between ecommerce, consumer care, retail investigations, and revenue protection functions.
About the Job
Ecommerce Fraud Operations & Transaction Review (Primary Focus)
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Monitor omnichannel behavior and fraud model adjustments using fraud detection platforms, policy engines, and case management tools.
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Review high-risk orders, payments, customer accounts, refunds, and claims to determine appropriate action.
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Balance fraud risk mitigation with customer experience objectives by monitoring false positives, identifying opportunities to reduce customer friction, and helping ensure legitimate customer transactions are approved whenever appropriate.
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Investigate and resolve transactional anomalies, Customer Service escalations, and fraud, abuse, or loss prevention concerns escalated by store teams.
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Meet service level agreements (SLAs) related to escalation review and fraud operations.
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Identify emerging fraud tactics and analyze false positive metrics and customer friction points to recommend rule and model adjustments that maximize legitimate transaction approvals while maintaining risk thresholds.
Fraud & Abuse Investigations
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Conduct investigations into fraud, abuse, and misuse affecting ecommerce, customer care, and physical retail channels.
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Investigate issues including payment fraud, Account Takeover (ATO), refund fraud, return abuse, loyalty fraud, promo and discount abuse, gift card fraud, claims fraud, employee discount misuse, and internal theft and collusion
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Document investigative findings and support case resolution activities.
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Escalate significant fraud events, trends, and organized fraud activity.
Analytics & Intelligence
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Analyze transactional and operational data to identify fraud trends, anomalies, and root causes.
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Connect fraud signals across ecommerce, customer care, and store channels.
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Develop reports, dashboards, and case summaries to support decision-making.
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Assist with fraud loss measurement and performance reporting.
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Support the identification of organized fraud groups and repeat offenders.
Program & Cross-Functional Support
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Partner closely with Ecommerce, Order Management, Customer Care, Global Security, Trust, Finance, Human Resources, Employee Relations, Legal, Digital, and IT teams.
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Support fraud mitigation initiatives and continuous improvement efforts.
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Recommend enhancements to fraud controls, workflows, and operating procedures.
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Contribute to enterprise fraud governance, reporting, and risk assessments.
About You
Required
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3+ years of experience in fraud operations, fraud investigations, trust & safety, risk operations, retail asset protection, banking fraud, or related field.
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Experience conducting transaction reviews, fraud investigations, and risk-based decision making in an ecommerce or digital environment.
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Experience using fraud detection tools, transaction monitoring platforms, and case management tools.
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Strong analytical skills with the ability to identify patterns, trends, and anomalies across large datasets.
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Advanced Excel skills and experience working with large datasets.
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Strong written and verbal communication skills.
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Ability to exercise sound judgment and make risk-based decisions in a fast-paced environment.
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Experience balancing fraud prevention objectives and reducing friction for legitimate customers.
Preferred
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Experience supporting ecommerce, retail, customer care, or global fraud programs.
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Experience with fraud prevention platforms such as Forter, Signifyd, Riskified, or similar solutions
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Experience with enterprise platforms such as Salesforce, ServiceNow, Looker, and Arc.
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Working knowledge of SQL, Point-of Sale (POS) databases, and data visualization tools
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Experience working with Order Management Systems (OMS) and order lifecycle management processes
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Experience in a global retail environment.
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Experience or knowledge of conducting fraud, abuse, misconduct, or loss investigations