Credit & Collections Specialist at Legrand in Syracuse, NY

This role is responsible for managing and collecting customer accounts receivable balances in accordance with established company policies. Key responsibilities include following up on outstanding past-due accounts, maintaining regular communication with assigned customers, resolving customer inquiries, assisting with deduction research and resolution, and supporting account risk management efforts. The position requires strong customer service, problem-solving, and relationship management skills to ensure timely payment collection and accurate account maintenance.

At a Glance

Legrand has an exciting opportunity for a Credit & Collection Specialist to join the Electrical Wiring System Pass & Seymour Team. This position reports to Syracuse, NY. This individual will be responsible for the collection of customer accounts receivable balances in compliance with established company policies. This includes collection of outstanding past due accounts receivable balances for assigned customers, customer follow-up to address and resolve customer inquiries, assistance with customer deduction resolution and account risk management as well as miscellaneous communication with assigned customers.

Responsibilities

What Will You Do?

• Main Job Duties:
• Manage the efficient collection of assigned customer accounts within contractual terms and conditions.
• Oversee the release of customer orders on credit hold.
• Monitor assigned customer accounts for past due balances.
• Establish and maintain effective working relationships and regular communication with customer personnel.
• Regular and effective interaction with internal personnel to expedite dispute resolution and the collection of accounts receivable balances in a timely manner.
• Perform regular customer credit analysis and account risk management. Support the Deduction Team with customer deduction resolution, including the collection of charge backs determined to be invalid.
• Maintenance of customer master records to ensure accurate and complete customer master files.
• Performs other duties, as identified and required.

Qualifications

Education:

Typically requires a bachelor's degree or equivalent experience.

Experience:

Typically requires 5+ years’ experience in corporate customer collections.

Skills/Knowledge/Abilities:

Strong computer skills, including proficiency with excel spread sheets. Ability to use internet and web-based resources efficiently and effectively.

Able to work independently. Basic understanding of accounting.

Excellent verbal and written communications skills.

Proficient in negotiation and influencing skills.

Salary Range: $60,000 - $70,000

About the Company

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices

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Equal Opportunity Employer