Client Success Manager at Leadership Connect in DC-Baltimore Area

Summary: Leadership Connect is a premier information service focused on developing impactful relationships in government, business, and media. They are seeking a Client Success Manager to enhance client engagement and maximize the functionality of their products by onboarding new accounts and troubleshooting user challenges. Responsibilities: - Driving user engagement through meetings with key account users both virtually and in person - Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client - Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals - Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind - Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker - Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers Required Qualifications: - 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience - Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills - Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits) - Strong organizational and time management skills - Proficient with a CRM, preferably Salesforce - You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes Required Skills: Client Success experience, SaaS sales experience, CRM proficiency Nice-to-Have Skills: Intellectual curiosity Benefits: Awesome medical insurance plan, Dental Insurance, Life & Disability insurance, Flexible spending accounts, Unlimited PTO!, Eleven Paid Holidays, $3,000 Employee Referral Program, Employer contribution to 401(k) plan, Rewards and recognition programs