Floor Manager-NY at LDV Hospitality in New York NY

Job Summary

Scarpetta Nomad is looking for a Floor Manager oversees daily on-floor operations, supports team members, and helps create a safe, welcoming, and efficient experience for customers and staff. This role coordinates coverage, monitors service and operational standards, resolves issues, and works with leadership to meet business goals.

*Compensation based on experience*

Responsibilities

• Lead day-to-day floor operations and coordinate team coverage, breaks, and task assignments.
• Provide guidance, coaching, and support to team members throughout each shift.
• Help ensure customers receive timely, respectful, and consistent service.
• Address customer concerns and operational issues promptly, escalating when appropriate.
• Monitor workflow, cleanliness, safety, and adherence to company procedures.
• Communicate priorities, updates, and relevant concerns to team members and leadership.
• Support onboarding and training for new team members.
• Assist with inventory, merchandising, service, or other operational tasks as needed.
• Document shift activity and report incidents or recurring concerns to leadership.
• Contribute to a respectful, inclusive workplace where team members and customers are treated fairly.

Qualifications

• Experience in a floor-based environment such as retail, hospitality, or customer service.
• Previous experience guiding or supervising a team is preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to remain composed and make sound decisions in a fast-paced environment.
• Commitment to delivering attentive service and supporting team success.
• Ability to work a flexible schedule, including evenings, weekends, or holidays, as required.
• Ability to perform the essential duties of the role, with reasonable accommodation where applicable.

Work Environment

This role involves working on the floor for extended periods and may require standing, walking, and moving items as part of daily operations. Work schedules and specific physical requirements will vary by location and business needs.

LDV is a boutique hospitality group that creates authentic and unique restaurant and cocktail bar experiences across the country, both independently and for iconic hotels, inspired by La Dolce Vita, "The Good Life." The mission of LDV is to channel our passion for genuine hospitality into creating charming restaurant and bar experiences. Through our F&B offerings, we bring La Dolce Vita, "The Good Life," to our guests by curating an ambiance of effortless elegance. These experiences elevate and define a true sense of place for our hotel partners. We achieve this with our team of extraordinary people, culinary integrity, and excellence in service.