Legal Customer Service Representative… at Law Offices… · New York

Summary: Law Offices of Robert S. Gitmeid & Assoc. PLLC is a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. They are currently seeking a full-time Legal Customer Service Representative to support attorneys in litigation-related matters and provide administrative support to the office staff. Responsibilities: - Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone - Working with collections agencies via phone to obtain documentation of settlements - Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria - Uploading these documents to our system - Other ad hoc tasks as needed - This is a heavy client facing role in a call center structure Required Qualifications: - Minimum of (1-2) years office support experience - Possess superior organizational and time-management skills - Must be computer literate: Ability to easily learn the Firm's case management software - Highest ethical standards and professional integrity - Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties Preferred Qualifications: - Fluent in Spanish a plus - Experience with Salesforce a plus Required Skills: Salesforce CRM, Case management software, Office support experience, Spanish, Time-management skills Benefits: Training & Guidance, Medical, Dental & Vision Benefits, 401K Benefits with Employer Match, Paid Time Off (PTO), Business Casual Dress Code, An incredible team of smart and supportive people!