Pollution Response Technician at Lanes Group · Southampt…

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department: Southern Water is one of the UK’s leading water and wastewater companies, delivering essential services to 2.3 million customers across the Southeast of England.

As a trusted delivery partner, Lanes Group plays a vital role in maintaining critical infrastructure networks, delivering essential wastewater and drainage services that protect communities and the environment. Our teams carry out everything from sewer maintenance and network cleansing to CCTV inspections and pollution response, ensuring customers receive a safe, reliable, and resilient service every day

Purpose of the role:

Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Southern Water contract service to deliver real and effective solutions to waste-water network and drainage problems.

Position: Pollution Response Technician

Location: Millbrook depot (Hampshire)

Job Type: Permanent, full-time

Hours: Monday to Friday, 45 hours per week

Salary: £32,803 per annum (overtime available paid at 1.25 during the week and paid 1.5 during the weekend)

Key Responsibilities:

• Travelling to residential and land sites as a lone working team member, around the region, maintaining public sewer services.
• First response to all pollution related incidents/jobs raised.
• Oversee and supervise any pollution site, ensuring safe, efficient and effective management of the incident.
• Initiate initial mitigation of pollution to minimise impact to the environment and wildlife.
• Lead the investigation to establish the cause of the pollution.
• Plan and organise ongoing mitigation or follow on works required.
• Oversee and facilitate the work required to ensure the issue is resolved quickly and to the correct standard, including facilitation of external contractors required for remediation works to ensure restoration of services.
• Ensure all evidence is captured to support the investigation of a pollution incident, or to demonstrate that no pollution has occurred, ensuring class leading data and image capture in Big Change.
• Delivering world class customer service and managing stakeholders such as the client, the Environment Agency and local authorities.
• Maintaining a no compromise approach to H&S practice while carrying out works.
• Carry out risk assessments and have a mature approach to risk perception.
• Be aware of all Lanes Group policies and your responsibility towards them.
• Any other reasonable ad-hoc duties requested by management.

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.