Administrator at Lanes Group in Glasgow, Scotland, GB

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department: Drainage/Depot Network consists of a strategically located depot network across the UK, spanning from Aberdeen to Plymouth. Enabling rapid response to customer requirements and providing round-the-clock coverage, 365 days a year.

This extensive footprint allows Lanes to combine local responsiveness with national capability, ensuring consistent service standards while maintaining close relationships with regional customers and infrastructure partners.

Purpose of the Role:

The Administrator plays a key role in supporting the day-to-day operations of the drainage business by ensuring all administrative, customer service, and data management tasks are completed accurately and efficiently. The role helps maintain smooth communication between customers, engineers, supervisors, and management teams while supporting the successful delivery of drainage, CCTV, and repair works.

Key Responsibilities:

• Raising work packs on in house system (training provided)
• Scheduling / programming jetting engineers
• Invoicing completed work packs
• Email management
• Weekly payroll submission
• RAMS/street works noticing (training will be provided)
• Answering phone calls into depot
• Raising of Purchase orders

Key Requirements:

• Must have knowledge of Microsoft packages/ Excel and general admin experience
• Good customer service skills
• Knowledge of Scottish water workings would be beneficial but not essential

About the Role:

• Location: Glasgow
• Hours: Monday to Friday 40 hours per week
• Salary: £28,000 - £31,000 p.a. dependant on experience

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.