Summary

The Surgical Counselor will make all necessary arrangements for the welfare of surgical patients before, during, and after surgery, thereby assuring surgical patient satisfaction and building surgical volume.

Supervisory responsibilities

   This role has no supervisory responsibilities. 

Essential functions

The following list is a summary of the key functions of the job and may not be inclusive of all duties assigned.

• Explains the doctor’s diagnosis, the surgical procedure, and expected results to each surgical patient and, as appropriate, their families through verbal instruction, brochures, pamphlets and videos.
• Explains the informed consent form and obtains signature of patient or authorized person.
• Ensures that surgical patients understand and follow assigned pre-operative and post-operative instructions.
• Schedules physicians’ surgeries in appropriate facility, pending patient insurance and patient or family requests.
• Orders preoperative testing (i.e., EKG, blood tests etc.) per Company guidelines and/or specific physician requests.
• Provides physician with necessary and required information on each surgical patient’s medical status.
• Performs preoperative A-Scans on cataract surgery patients, documenting results for physician review.
• Informs physicians of their weekly surgery schedule and update them of schedule changes as they occur.
• Maintains records of surgical procedures performed and produce statistical reports as necessary.

Core Competencies

All employees of L.O. Eye Care are expected to demonstrate the following core competencies, regardless of position or status. Additional job-specific competencies may be required of each position.

• Communication – Ability to communicate effectively both verbally and in writing.
• Conscientious – Ability to feel obligated to do right or be good along with awareness of one’s own conduct, intentions, or character.
• Teamwork – Ability to work well in groups, develop and maintain positive working relationships, help resolve conflict, and support team goals.
• Adaptability – Ability to adapt to change, be open to new ideas, handle pressure and uncertainty, and adjust work plans to meet changing company needs.
• Trustworthy – Ability to be worthy of confidence and create assured reliance on the character, ability, and truth of own self.
• Patient Confidentiality – Ability to maintain patient confidentiality, and hold others accountable to such, in accordance with the highest ethical standards.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work environment

• Public/Patient environment with typical public and patient exposure and scenarios.

Physical demands/potential hazards

• Must be able to sit for prolonged periods, must be able to use eyes, hands, and body to maintain office dexterity and mobility; may be required to lift typical office equipment up to 20 pounds.

Travel required

• 0-25% travel required.

Education and experience

Educational requirements that are job-related and consistent with business necessity

• High School Diploma or G.E.D. required.
• COA Required
• COT Desired
• Two years’ experience in a surgical specialty practice, ophthalmology preferred

Leadership and management experience

Leadership requirements that are job-related and consistent with business necessity

    •     N/A 

Additional eligibility requirements

Work authorization/security clearance requirements

Must be authorized to work in the US

EEO Statement

It is the policy of L.O. Eye Care and its affiliates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate if applicable.