Engineer, Customer Support at Kulicke and… · Hsinchu

Engineer

The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.

Day-to-Day activities include:

• On site installation of equipment including new equipment, upgrades and also system relocation

• Providing troubleshooting for both hardware and software.

• Providing responsive telephone and email support, ensuring customers' successful use of equipment

For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment. He / She should also have a strong interest in problem solving and have excellent communication skills.

Responsibilities

• Assists in machine installation at customer site including new equipment, upgrades and system relocations

• Evaluates and diagnoses basic problems and making appropriate repairs and troubleshooting

• Prepares documentation of troubleshooting completed and provides proper escalation to other departments when required

• Acts as the company liaison between the organization and customer for both administrative and technical matters

• Performs standard buy - offs

• Performs 1st basic application verification

Qualifications

Knowledge & Experience requirements

• No Working Experience Required

• General equipment knowledge and can read basic mechanical and electrical drawing

• Basic machine knowledge

Education Requirements

• Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical

Other Requirements

• Strong Problem-Solving Skills

• Excellent communication skills

• Strong written and verbal communication skills in required language

• Willing to travel to customer sites within the region/country

• Valid driver’s license