Client Relationship Officer at Krushit… · Andheri

Account Manager – Client Servicing & Communications

Location: Andheri, Mumbai (Work from Office)

Job Type: Full-Time

Experience: 6 months – 2 years in client servicing, account management, or a similar client-facing role

Salary: ₹3LPA – ₹5LPA, based on experience

About Us:

Krushit Vanzara Studios (KVS) is a Mumbai-based creative post-production studio serving clients worldwide across retouching, video editing, motion graphics, and graphic design. We combine rigorous technical standards with a strong artistic sensibility, delivering work that's both flawless and full of feeling. Our growing team thrives on collaboration, craftsmanship, and a shared obsession with detail.

Key Responsibilities:

• Act as the primary point of contact (POC) for all assigned clients, building strong, long-term relationships.
• Pitch existing clients for new projects, services, and additional opportunities — you'll be the one spotting room to grow each account.
• Run daily checks on every client's work status, timelines, and ongoing tasks so nothing slips through the cracks across deliverables.
• Coordinate closely with internal teams (editors, designers, and operations) to keep workflows smooth and cross-team collaboration strong.
• Ensure clear, accurate communication between clients and internal teams on requirements, feedback, and revisions.
• Resolve client issues, concerns, or escalations promptly and professionally.
• Maintain accurate records of client details, ongoing projects, feedback, and approvals.

Must-Have Skills:

• Fluent English — written and verbal — is mandatory. You'll be communicating with international clients every day, and clarity is non-negotiable.
• Proven ability in client relations: building trust, retaining clients, and improving satisfaction.
• A warm, personable communication style — you can talk to clients like a friend while staying fully professional. A good sense of humour is genuinely appreciated here.
• Comfort with upselling, identifying opportunities within existing accounts and pitching them confidently.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• A proactive, detail-oriented approach to resolving client issues efficiently.

Working hours:

• Day shifts, allocated in one of two slots: 8:00 AM – 5:30 PM or 10:30 AM – 8:00 PM
• 2nd and 4th Saturdays off

Perks and Benefits:

• Hands-on exposure to high-volume creative assets and international projects.
• Direct guidance and mentorship from creative and technical leads.
• Health and wellness benefits provided by the studio, plus all statutory benefits as per applicable law.
• A culture built on growth, maximum freedom, and clear accountability.
• Modern, well-equipped workstations with professional hardware and infrastructure.
• Complimentary refreshments during working hours.
• Paid leave after the 90-day probation period.
• Paid half-days on your birthday — because your personal time matters too.

Contact:

• Call / WhatsApp: +91 77382 41296
• Email: hr@krushitvanzara.com

Pay: ₹12,000.00 - ₹250,000.00 per year

Benefits:

• Commuter assistance

Work Location: In person